Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Julian Willoughby

Geelong,VIC

Summary

Animal Management Officer with Wyndham City Council, skilled in regulatory compliance and conflict negotiation. Successfully resolved thousands of complaints through effective communication and problem-solving. Proven ability to build strong relationships with stakeholders, ensuring community needs are met while maintaining high standards of service and safety.

Overview

2026
2026
years of professional experience

Work History

Animal Management Officer

Wyndham City Council
Point Cook, VIC
07.2005 - Current
  • Used strong issue resolution and communication skills to resolve 20 years worth of complaints, including dog attacks, dog confinement, cat trespass and livestock complaints.
  • Enforced compliance with regulatory standards and company policies, specifically those pertaining to the DAA, Local Law and Livestock Act.
  • Negotiated seizure/surrender of dogs involved in serious dog attacks.
  • Developed and maintained relationships with key clients and stakeholders including VicPol and RSPCA.
  • Supported the implementation of strategic plans aligned with community needs, DAM Plan.
  • Engaged in team building activities focused on enhancing inter-team communication.

Landscape Gardener

Private Employer
Fremantle , WA
  • Maintained garden areas by weeding, mulching, and watering plants regularly.
  • Assisted in planting flowers and shrubs according to landscape design plans.
  • Operated basic gardening tools like shovels, rakes, and pruning shears safely.
  • Collaborated with team members to complete landscaping projects efficiently.
  • Learned proper techniques for soil preparation and fertilization of plants.
  • Helped identify and remove pests affecting plant health in garden areas.

Barman

The Brass Monkey
Perth, WA
  • Prepared and served a variety of beverages to customers.
  • Maintained cleanliness and organization of the bar area.
  • Assisted in restocking and managing inventory supplies.
  • Engaged with customers to provide excellent service and recommendations.
  • Followed safety and sanitation guidelines during beverage preparation.
  • Collaborated with kitchen staff to ensure timely service delivery.

Education

Bachelor of Arts - Psychology/History

Deakin University
Geelong
12-2003

Skills

  • Regulatory compliance
  • Policy enforcement
  • Incident resolution
  • Customer relationship management
  • Stakeholder engagement
  • Problem solving
  • Conflict negotiation
  • Time management
  • Attention to detail
  • Effective communication
  • Team collaboration
  • De-escalation techniques
  • Evidence collection
  • Risk assessment
  • Reliability
  • Time management abilities

Affiliations

  • Hobbyist landscape photographer.
  • Spending time in nature with my 15 year old boy and our beloved BC Lilly.
  • Keeping healthy.

Timeline

Animal Management Officer

Wyndham City Council
07.2005 - Current

Landscape Gardener

Private Employer

Barman

The Brass Monkey

Bachelor of Arts - Psychology/History

Deakin University

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Julian Willoughby