Julie Ann Perry
Administration
Yarrabilba,QLD
Summary
Experienced professional with a proven track record in document management, customer relationship management, compliance, staff motivation, and mentoring. Proactive and detail-oriented, adept at multitasking and prioritizing tasks to deliver timely results. Skilled in effective communication and collaboration within team environments. Committed to maintaining confidentiality and upholding company core values while maximizing success through strategic planning and process development. Seeking opportunities to utilize these abilities to drive efficiency and effectiveness in a dynamic work environment.
Overview
43
43
years of professional experience
8
8
years of post-secondary education
Work History
Business Founder/Owner
An Array Of Gifts (Online Gift Shop)
Brisbane, QLD
01.2017 - Current
- In charge of overseeing daily office operations, including procurement of supplies and management of orders to ensure timely processing.
- Secures business locations for product stocking and sales.
- Efficiently manage financial records to provide clear insight into financial status.
- Maintains communication with past, present, and prospective customers to meet their expectations effectively.
- Delivers exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Negotiates favorable contracts with suppliers, reducing costs while maintaining product quality.
- Establish successful business by identifying market needs and developing innovative solutions.
- Oversee financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
Program of Work Support Officer
Energy Queensland (Formerly Energex)
Berrinba, QLD
10.2018 - 05.2021
- Provided coordination and administrative assistance to Network Business to ensure efficient Program of Work delivery
- Adhered to Energex policies, processes, procedures, and contractual agreements
- Ensured work met safety and environmental standards as per standard practices
- Complied with Energy Queensland policies and legislative requirements for record-keeping
- Collaborated with different staff members to assess urgency of recalled off-site records, ensuring timely delivery
- Supported and guided external couriers in collecting and delivering offsite records
- Tracked, logged, and responded to both external and internal email queries
- Efficiently generated various types of work projects using in-house system, promptly dispatching them to relevant Energex depots or external contractors
- Skillfully generated and assembled work estimates utilizing in-house system, facilitating creation of work orders for work group leaders to prioritize crews across Energex depots
- Proficiently inputted operational forms in timely manner using in-house system, supplying necessary documentation for cost application by accounting department
- Collaborated with work group leaders to gather crucial information for successful completion of work requests
- Organized documentation for internal mail collection, ensuring accurate labeling to reach intended recipients, including those at various depots
- Provided training to new employees on Energex work procedures, while also assisting others due to cross-skilling initiatives across Energy Queensland
- Developed new position to support another high-level team within Energex, including creation of working instructions and monitoring its success.
- Evaluated and offered feedback to business counterparts on new work practices
- Conducted training sessions for existing employees on updated work instructions
- Engaged in improvement initiatives aimed at enhancing Business Support Services capability
- Contributed to emergency response activities as needed.
Administration Officer
Residential Tenancies Authority (RTA)
Brisbane, QLD
10.2009 - 01.2016
- Residential Tenancies Authority, including Administration Officer, Integrated Mail Service Officer (IMS), Bond Support Officer, Senior Administration Officer, and Senior Operations Officer
- Responsibilities included organizing and consolidating RTA forms, verifying cheque's, preparing and processing lodgement forms, matching schedules with lodgement forms, completing bond lodgement forms, validating bond records, processing operational forms, logging incoming mail, gathering outgoing mail, creating documentation for mail collection, coordinating with off-site record holders, applying codes to outgoing mail, generating documentation for record collection and delivery, providing reports to Commonwealth Bank, conducting training sessions, recording and processing incoming cheque's, liaising with agents, monitoring and addressing email and fax inquiries.
Expert Balancer
IPA Recruitment
Brisbane, QLD
08.2009 - 10.2009
- Successfully reconciled cheque deposits from various banks across Queensland, meticulously assessing their validity and promptly investigating when necessary. Detected and reported fraudulent cheque's to appropriate authorities in accordance with Fiserv's policies. This position demanded high levels of accuracy and keen attention to detail.
Office Manager, Personal Assistant, & Teller
J.A.Fields & Co
Rochedale, QLD
09.1981 - 02.1995
- Organized tax return preparation within tight draft deadlines, conducting both phone and in-person interviews as necessary. Processed draft tax returns meticulously using internal systems, ensuring completion. Timely submission of final financial reports and tax returns to Australian Taxation Office. Regularly reviewed office finances, adhering to budget constraints. Managed schedules, travel arrangements, and Outlook Management. Established and enforced departmental policies and procedures. Provided comprehensive mentoring and training to staff. Corresponded with organization officials and staff as required. Analyzed incoming communications for effective distribution. Implemented new work schedules and delegated tasks within specified timeframes. Conducted interviews, negotiated hires, and supervised training processes. Monitored and assessed personnel procedures. Explored potential business opportunities and compiled thorough database.
- Managed Metropolitan Building Society Sub-Branch, ensuring adherence to strict banking guidelines set by State Head Office and banking industry standards. Responsibilities included maintaining 100% balancing accuracy through proficient cash handling, administration, and organizational skills. Additionally, focused on providing excellent customer service to existing clients while seeking potential business opportunities.
Executive Assistant
Mulford Plastics Pty Ltd
Coorparoo, QLD
06.1992 - 05.1994
- Combining strong administration, organizational, and customer service skills consistently contributed to achieving departmental and company objectives. Streamlined work schedules and delegated duties to staff, ensuring adherence to strict timelines. Analyzed incoming communications and distributed them to relevant staff promptly. Fostered positive relationships with primary and secondary vendors. Efficiently coordinated travel arrangements for personnel and materials. Managed extensive diary and adjusted schedules as needed for Managing Director, senior personnel, or VIP visitors. Monitored customer service provided by internal and external staff to vendors. Utilized effective communication skills to increase debt collection rate to 90%. Identified staffing needs and coordinated interviews for potential candidates. Additionally, facilitated onboarding process for new hires, ensuring their understanding of policies and procedures through established checklists.
Education
BBA - Human Resources Management
University of Southern Queensland
Toowoomba, QLD 03.2002 - 09.2009
Skills
High Level of Discretion & Confidentiality
undefinedOther Information
Between 2021 and 2022, I managed our family property, and in 2023, I've been exploring Australia.
Volunteer Experience
P&C President and Fund-Raising Coordinator, Edens Landing State School, March 2000 – December 2009, Chaired monthly P&C meetings and effectively liaised with senior administration and staff. Ensured sub-committees operated within guidelines and resolved disputes. Planned yearly fundraising agendas, successfully executing events. Liaised with stakeholders, secured donations, and maintained accurate records. Managed event logistics within budget and booked venues when necessary. Led sub-committee meetings, boosted school morale, and recruited/trained volunteers. Monitored volunteer coordination for fundraising events.
References
- Sara McDowell, CSS PoW Coordinator, Energex, 0407 958 662
- Lynette Kerswell, Program of Works Officer, Energy Queensland, 0406 399 819
Timeline
Program of Work Support Officer
Energy Queensland (Formerly Energex)
10.2018 - 05.2021
Business Founder/Owner
An Array Of Gifts (Online Gift Shop)
01.2017 - Current
Administration Officer
Residential Tenancies Authority (RTA)
10.2009 - 01.2016
Expert Balancer
IPA Recruitment
08.2009 - 10.2009
BBA - Human Resources Management
University of Southern Queensland
03.2002 - 09.2009
Executive Assistant
Mulford Plastics Pty Ltd
06.1992 - 05.1994
Office Manager, Personal Assistant, & Teller
J.A.Fields & Co
09.1981 - 02.1995
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