Navapan Boonma
Melbourne,VIC
Summary
Friendly guest service professional offering more than five years of knowledge in the hospitality industry. I am well-known for creating positive workplace environments and brightening up people's days.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Employee
JUNI
11.2024 - Current
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales significantly by upselling higher-end products to customers.
Food and Beverage Attendant
W Hotel Melbourne
07.2023 - 11.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Retail Sales Associate
UNIQLO
03.2022 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Customer Service Representative
Westpac Group
11.2022 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Front of House Employee
Bangpop!
03.2022 - 06.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Front of House Employee
DoDee Thai Restaurant
02.2020 - 02.2022
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Front of House Employee
Kinn Thai Restaurant
11.2018 - 11.2020
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor Of Environmental Science - Environmental Biology
Swinburne University of Technology
Melbourne, VIC06.2023
High School Diploma - High School Diploma
Aliso Niguel High School
Orange County, USA06.2018
Skills
- Multitasking and organization
- Cash handling proficiency
- Foreign language skills
- Food safety knowledge
Certification
RSA - Responsible Service Of Alcohol
Food safety Certificate
Languages
English
Native or Bilingual
Thai
Native or Bilingual
Timeline
Front of House Employee
JUNI
11.2024 - Current
Food and Beverage Attendant
W Hotel Melbourne
07.2023 - 11.2024
Customer Service Representative
Westpac Group
11.2022 - 12.2022
Retail Sales Associate
UNIQLO
03.2022 - 06.2023
Front of House Employee
Bangpop!
03.2022 - 06.2022
Front of House Employee
DoDee Thai Restaurant
02.2020 - 02.2022
Front of House Employee
Kinn Thai Restaurant
11.2018 - 11.2020
Bachelor Of Environmental Science - Environmental Biology
Swinburne University of Technology
High School Diploma - High School Diploma
Aliso Niguel High School
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