Navapan Boonma
Melbourne,VIC
Summary
Friendly guest service professional offering more than five years of knowledge in the hospitality industry. I am well-known for creating positive workplace environments and brightening up people's days.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Employee
JUNI
Melbourne, VIC
11.2024 - Current
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales significantly by upselling higher-end products to customers.
Food and Beverage Attendant
W Hotel Melbourne
Melbourne, VIC
07.2023 - 11.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Retail Sales Associate
UNIQLO
Melbourne, VIC
03.2022 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Customer Service Representative
Westpac Group
Melbourne, VIC
11.2022 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Front of House Employee
Bangpop!
Melbourne, VIC
03.2022 - 06.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Front of House Employee
DoDee Thai Restaurant
Melbourne, VIC
02.2020 - 02.2022
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Front of House Employee
Kinn Thai Restaurant
Wantirna South, VIC
11.2018 - 11.2020
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor Of Environmental Science - Environmental Biology
Swinburne University of Technology
Melbourne, VIC06.2023
High School Diploma - High School Diploma
Aliso Niguel High School
Orange County, USA06.2018
Skills
- Multitasking and organization
- Cash handling proficiency
- Foreign language skills
- Food safety knowledge
Certification
RSA - Responsible Service Of Alcohol
Food safety Certificate
Languages
English
Native or Bilingual
Thai
Native or Bilingual
Timeline
Front of House Employee
JUNI
11.2024 - Current
Food and Beverage Attendant
W Hotel Melbourne
07.2023 - 11.2024
Customer Service Representative
Westpac Group
11.2022 - 12.2022
Retail Sales Associate
UNIQLO
03.2022 - 06.2023
Front of House Employee
Bangpop!
03.2022 - 06.2022
Front of House Employee
DoDee Thai Restaurant
02.2020 - 02.2022
Front of House Employee
Kinn Thai Restaurant
11.2018 - 11.2020
Bachelor Of Environmental Science - Environmental Biology
Swinburne University of Technology
High School Diploma - High School Diploma
Aliso Niguel High School