JUNSEONG LAI
Sydney
Summary
I personally believe I am a hardworking and highly motivated professional eager to apply my blend of knowledge and skills to enhance business performance. I thrive in both individual and team settings, leveraging a well-honed work ethic to adapt swiftly to diverse processes and support company objectives. Resourceful and results-driven, I am passionate about growth and efficiency to meet organisational needs and elevate service quality.
Overview
6
6
years of professional experience
Work History
Retail Sales Assistant
Tommy Hilfiger
01.2024 - Current
- Delivered exceptional customer service, enhancing overall shopping experience and brand loyalty.
- Assisted in visual merchandising efforts, maintaining brand standards and product presentation.
- Processed transactions efficiently, ensuring accuracy and compliance with company policies.
- Mentored new sales associates, fostering a collaborative team environment and promoting best practices.
All Rounder
Ban Sang
01.2025 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Assistant Manager
Chicken V
02.2024 - 09.2025
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organised and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
All Rounder
La Vigne Bakery
01.2021 - 05.2023
- Barista practice and extensive knowledge of cafe drinks
- All rounder, work such as preparing drinks and food
- STAFF trainer
- Able to work under pressure during high-intensity work environments
- Food handling, manual handling and cleaning
- Food safety, HACCP, record keeping and key security
- Initiative of food preparation and presentation
- Handled cash, processed transactions, and balanced the register accurately at the end of shifts.
All rounder
Sawasdee Thai Kitchen
02.2020 - 10.2021
- Provided excellent customer service, ensuring a welcoming environment and positive experiences for patrons
- Food handling, manual handling and cleaning
- Managed high-volume orders during peak hours, demonstrating efficiency and multitasking abilities.
- Handled cash, processed transactions, and balanced the register accurately at the end of shifts.
- Accurately took and processed customer orders, ensuring special requests and dietary preferences were noted and communicated to the kitchen staff.
Education
High School Diploma -
Normanhurst Boys Highschool
Sydney10.2024
Bachelor of Law - Law
University of Technology Sydney
Sydney, NSW10-2028
Skills
- Excellent communication skills, effective in both individual and team settings
- Proactive problem-solver, skilled in identifying and addressing operational challenges
- Competent at balancing multiple tasks efficiently to meet deadlines and objectives
- Strong organisational skills, adept at managing resources to enhance productivity
- Passionate at delivering high-quality service and enhancing customer satisfaction
- Quick learner with keen interest in process and improvement
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
LANGUAGES
English - Fluent
Korean - Conversational
Timeline
All Rounder
Ban Sang
01.2025 - 10.2025
Assistant Manager
Chicken V
02.2024 - 09.2025
Retail Sales Assistant
Tommy Hilfiger
01.2024 - Current
All Rounder
La Vigne Bakery
01.2021 - 05.2023
All rounder
Sawasdee Thai Kitchen
02.2020 - 10.2021
Bachelor of Law - Law
University of Technology Sydney
High School Diploma -
Normanhurst Boys Highschool