Justin Collins
Brisbane,Qld
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Summary
Experienced, ethical financial services senior leader with extensive knowledge of risk management, assurance, and compliance, particularly within financial advice industry, with comprehensive understanding of financial advice related legislative and regulatory obligations.
Seeking a leadership role in risk and/or compliance within the financial services industry, with potential for career progression.
Overview
21
21
years of professional experience
Work History
Senior Manager, Compliance Advice
Australian Retirement Trust
03.2022 - 08.2024
- Led, guided and supported Advice Compliance Managers within line 2 compliance function.
- Improved and enhanced line 1 monitoring and supervision quality across enterprise by establishing and executing line 2 financial advice monitoring and supervision assurance program. Completed six line 2 monitoring and supervision control assurance activities over 18 months, re-reviewing hundreds of consumer interactions reviewed by line 1. Prepared insightful, value adding reports issued to senior leaders, advice committee and licensee management boards, communicating findings, potential legal implications and recommendations. Line 2 financial advice assurance findings supported early identification of licensee compliance risks, assisting maintain enterprise governance and regulatory material risk within board tolerance.
- Assisted in achieving licensee governance alignment and reducing complexity by influencing and reviewing uplift of line 1 advice governing frameworks, policies and procedures post-merger.
- Supported streamlined incident investigation processes resulting in operational efficiencies. Successfully led, managed, and supported complex financial advice related incident investigations, which included timely preparation of ASIC breach papers for reportable matters as per ASIC RG78 requirements.
- Led mapping of multiple regulatory obligations related to financial advice into enterprise IT risk solution, enabling line 1 to strengthen compliance reporting by linking obligations to their respective controls.
- Played active role in shaping industry policy by contributing to numerous public papers and government submissions through involvement with FSC Advice Board Committee.
- Served as trusted advisor to stakeholders throughout enterprise, providing expertise on financial advice compliance.
Senior Manager, Advice Quality & Compliance
QSuper
04.2014 - 02.2022
- Led and managed line 1 financial advice risk and compliance functions delivering comprehensive and intrafund financial advice (including digital advice), mortgage broking, and member general advice education service.
- Led high performing, cross-functional team of financial advice, document, policy and licensee support specialists. Developed team through ongoing feedback, coaching and support to align with business risk objectives.
- Established, embedded and enhanced over 30 financial advice professional standards and monitoring frameworks, incorporating leading and lagging financial advice risk indicators to mitigate business risk, reduce incident volumes, and minimise consumer complaints.
- Successfully revamped the Statement of Advice (SoA) template in both 2016 and 2021, incorporating feedback from consumer focus groups and internal stakeholders. Achieved improved consumer understanding, compliance adherence, while boosting efficiency for financial advisers and paraplanners.
- Provided professional compliance guidance and support, ensuring alignment with RG255 when launched new digital advice capability in 2015.
- Led a team of 23 paraplanners and other client service support roles in 2020 impacted by volatile business conditions and sub-optimal employee engagement. Operational changes resulted in an average increase of one additional SoA per week, per paraplanner, significantly boosting productivity while simultaneously enhancing employee engagement.
- Pivoted the advice business model from a primarily comprehensive financial advice offering to an expanded intrafund financial advice model in 2020, implementing material changes across governing documents, processes and public collateral within expected timeframes, enabling a smooth, successful transition.
- Managed the offboarding of numerous comprehensive financial advisers, with a strategic, novel incentive, providing a win/win scenario for impacted financial advisers and the licensee to manage downside risk.
- Implemented and integrated several regulatory changes, such as the Professional Standards of Financial Advisers Act 2017, Ending Grandfathered Conflicted Remuneration for Financial Advisers 2020, and the Financial Adviser Reference Checking & Information Protocol 2021 from 2014 to 2022.
- Introduced Cometrix, a cutting-edge advice assurance software in 2019. Enabled efficient identification of issues through line 1 advice assurance file reviews, leading to improved productivity of the assurance team and enhanced licensee reporting.
- Collaborated on several years' worth of FSC and other industry submissions submitted to Treasury.
Quality Advice Assurance Manager
CBA
06.2013 - 03.2014
Practice Proposition Advice Manager
AMP
02.2013 - 06.2013
Integration Manager (Advice)
AMP
07.2012 - 01.2013
Financial Advice Manager
AMP/AXA
07.2009 - 06.2012
Technology Integration Consultant (Advice)
AXA
03.2008 - 06.2009
Business Review Manager (Advice)
MLC
02.2005 - 02.2008
Wealth Manager
NAB
06.2003 - 01.2005
Education
Subject - Ethics & Professionalism in Financial Advice
2024
In progress
Graduate Certificate of Business - Interdisciplinary
2020
Master of Business - Human Resources Management
2015
- Recipient of Deans Award
Master of Business Advanced - Applied Finance
2010
Master of Applied Finance -
2010
Diploma - Financial Planning
2004
Skills
- Ethical, values-based leadership
- Relationship building & interpersonal communication
- Financial advice regulatory expertise
- Compliance reporting and risk management
- Analytical thinking and attention to detail
- Written and verbal communication
- Commercial judgement and decision-making acumen
- Organisational skills
Timeline
Senior Manager, Compliance Advice - Australian Retirement Trust
03.2022 - 08.2024
Senior Manager, Advice Quality & Compliance - QSuper
04.2014 - 02.2022
Quality Advice Assurance Manager - CBA
06.2013 - 03.2014
Practice Proposition Advice Manager - AMP
02.2013 - 06.2013
Integration Manager (Advice) - AMP
07.2012 - 01.2013
Financial Advice Manager - AMP/AXA
07.2009 - 06.2012
Technology Integration Consultant (Advice) - AXA
03.2008 - 06.2009
Business Review Manager (Advice) - MLC
02.2005 - 02.2008
Wealth Manager - NAB
06.2003 - 01.2005
Kaplan Professional - Subject, Ethics & Professionalism in Financial Advice
Queensland University of Technology - Graduate Certificate of Business, Interdisciplinary
Queensland University of Technology - Master of Business, Human Resources Management
Queensland University of Technology - Master of Business Advanced, Applied Finance
Kaplan Professional - Master of Applied Finance,
Financial Planning Association of Australia - Diploma, Financial Planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Core capabilities
- Authentic, servant style leader, producing high performing, collaborative teams.
- Partners with stakeholders across all levels of the enterprise, building positive relationships.
- Strong verbal and written communication, including report writing and presenting.
- Demonstrated capacity to manage and prioritise work activities across multiple functions.
- Proven pragmatic problem solving and analytical skills, with demonstrated delivery of logical and consumer focussed solutions.
- Proactive, forward thinking strategic, tactical and operational mindset.
- Strong commercial judgement and decision making acumen balanced against compliance obligations and community expectations.
- Deep and broad knowledge of financial advice legislative and regulatory requirements.
- Navigating, leading and delivering regulatory change initiatives in ambiguous, complex and uncertain environments.
- Demonstrated delivery of business risk mitigation outcomes in financial advice governance, risk management, assurance and compliance.
Personal Values
- Ethics & Honesty
- Perseverance & Diligence
- Respect & Fairness
- Learning & Competence
- Trustworthiness & Reliability
Core Capabilities
- Authentic, servant style leader, producing high performing, collaborative teams.
- Partners with stakeholders across all levels of the enterprise, building positive relationships.
- Strong verbal and written communication, including report writing and presenting.
- Demonstrated capacity to manage and prioritise work activities across multiple functions.
- Proven pragmatic problem solving and analytical skills, with demonstrated delivery of logical and consumer focussed solutions.
- Proactive, forward thinking strategic, tactical and operational mindset.
- Strong commercial judgement and decision making acumen balanced against compliance obligations and community expectations.
- Deep and broad knowledge of financial advice legislative and regulatory requirements.
- Navigating, leading and delivering regulatory change initiatives in ambiguous, complex and uncertain environments.
- Demonstrated delivery of business risk mitigation outcomes in financial advice governance, risk management, assurance and compliance.
Personal Values
- Ethics & Honesty
- Perseverance & Diligence
- Respect & Fairness
- Learning & Competence
- Trustworthiness & Reliability
Core Capabilities
- Authentic, servant style leader, producing high performing, collaborative teams.
- Partners with stakeholders across all levels of the enterprise, building positive relationships.
- Strong verbal and written communication, including report writing and presenting.
- Demonstrated capacity to manage and prioritise work activities across multiple functions.
- Proven pragmatic problem solving and analytical skills, with demonstrated delivery of logical and consumer focussed solutions.
- Proactive, forward thinking strategic, tactical and operational mindset.
- Strong commercial judgement and decision making acumen balanced against compliance obligations and community expectations.
- Deep and broad knowledge of financial advice legislative and regulatory requirements.
- Navigating, leading and delivering regulatory change initiatives in ambiguous, complex and uncertain environments.
- Demonstrated delivery of business risk mitigation outcomes in financial advice governance, risk management, assurance and compliance.
Personal Values
- Ethics and honesty
- Perseverance and diligence
- Respect and fairness
- Continuous learning and competence
- Trustworthiness and reliability
Core Capabilities
- Transformative, servant leadership leader, inspiring high performing, collaborative teams.
- Building positive interpersonal relationships across enterprise leaders.
- Strong verbal and written communication, including report writing and presenting.
- Demonstrated capacity to manage and prioritise work across multiple functions.
- Proven pragmatic problem solving, analytical and investigative skills, with demonstrated delivery of consumer focused solutions.
- Proactive, forward thinking strategic, tactical and operational mindset.
- Strong commercial judgement and decision-making acumen balanced against compliance obligations and community expectations.
- Deep and broad knowledge of financial advice legislative and regulatory requirements.
- Navigating, leading and delivering regulatory change initiatives in ambiguous, complex and uncertain environments.
- Demonstrated delivery of business risk mitigation outcomes in financial advice governance, risk management, assurance and compliance.
Personal Values
- Ethics and honesty
- Perseverance and diligence
- Respect and fairness
- Continuous learning and competence
- Trustworthiness and reliability
Core Capabilities
- Transformative, servant leadership leader, inspiring high performing, collaborative teams.
- Building positive interpersonal relationships across enterprise leaders.
- Strong verbal and written communication, including report writing and presenting.
- Demonstrated capacity to manage and prioritise work across multiple functions.
- Proven pragmatic problem solving, analytical and investigative skills, with demonstrated delivery of consumer focused solutions.
- Proactive, forward thinking strategic, tactical and operational mindset.
- Strong commercial judgement and decision-making acumen balanced against compliance obligations and community expectations.
- Deep and broad knowledge of financial advice legislative and regulatory requirements.
- Navigating, leading and delivering regulatory change initiatives in ambiguous, complex and uncertain environments.
- Demonstrated delivery of business risk mitigation outcomes in financial advice governance, risk management, assurance and compliance.
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