Jye Ferguson
Bateau Bay,NSW
Summary
I am currently a Serving Police Officer in the NSW Police Force and been in the force for about 2 years.
I have a background investigations, customer service and legislation.
As a customer service professional, I am dedicated to providing exceptional support to customers by addressing their inquiries, resolving issues, and ensuring their satisfaction. With strong communication skills, empathy, and problem-solving abilities, I strive to create positive experiences.
I was also previously a Caravan Technician by trade for the past 10 years, my knowledge of the industry is knowing 12V, Plumbing, Construction, Mechanic, Detailing and Panel Beating.
Overview
12
12
years of professional experience
1
1
Certification
Work History
NSW Police Force
Police Station
07.2022 - Current
Customer Service, Hospitality, Stadium Security
Vital Hospitality (security service's)
01.2019 - 01.2022
- Customer service, Hospitality in Pubs and Clubs, Stadium security
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
Caravan Servicing and Mechanical Repairs
All About Caravan Repairs
01.2016 - 01.2019
- Resheeting, Welding, Installation of Appliances, Aftermarket installations, 12V and 240 Experience, Gas disconnect and Reconnect, Timber Work, Customer Service
Caravan Pre-Delivery, Warranty Work, Insurance Work, Servicing, Detailing
Alan grahams Caravan Repairs
01.2014 - 01.2016
- Pre delivery on New caravans, Warranty Work, Insurance work, Servicing, Detailing
Electrical Trades Assistant
Chris Barling Electrical
01.2012 - 01.2013
- Electrical Installations, Repairs & New Connections
Education
Associate Degree in Police Practices - Law
Charles Sturt University
Sydney, NSW07.2022
Skills
- Excellent Communication and Interpersonal Skills
- Customer Service Experience at Blue Tongue Stadium
- Residential and Marine Trades Assistant Experience
- High Level of Customer Sales and Service Skills
- Safe Food Handling, Hygiene and Cleaning Procedures
- Accurate Cash Handling and Register Operations
- Punctual, Honest, Reliable and Hard Working
- Quick to Learn New Skills / Interested in IT & Electrical
- Work Independently and Effectively as Part of a Team
- Commitment to Workplace Policies and Procedures
Work Experience
Chris Barling Electrical, Electrical Trades Assistant, Electrical Installations, Repairs & New Connections
Certification
- Workforce Essentials and investigations
- First Aid and resuscitation
- OHS Construction Induction
- Working at Heights
- WWC1939226E
- Security licence
Telephone
0432 546 162 (m)
Licence
Full Driver's Licence
Education Training
Higher School Certificate, English, Maths, PE, Outdoor Recreation, Construction (Year 11), Work Studies
Personal Information
Date of Birth: 17/09/1996
Timeline
NSW Police Force
Police Station
07.2022 - Current
Customer Service, Hospitality, Stadium Security
Vital Hospitality (security service's)
01.2019 - 01.2022
Caravan Servicing and Mechanical Repairs
All About Caravan Repairs
01.2016 - 01.2019
Caravan Pre-Delivery, Warranty Work, Insurance Work, Servicing, Detailing
Alan grahams Caravan Repairs
01.2014 - 01.2016
Electrical Trades Assistant
Chris Barling Electrical
01.2012 - 01.2013
Associate Degree in Police Practices - Law
Charles Sturt University
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