Kaelan Etherden
Rockhampton,Australia
Summary
Achieved improved customer satisfaction and teamwork at Intersport Rockhampton through dedicated service. Enhanced problem-solving capabilities and communication effectiveness, leading to better customer interactions. Maintained a dependable and positive attitude while navigating challenges. Elevated quality of life for young individuals as a support worker for Rockhampton Support Services. Influenced positive outcomes for troubled youth and children with disabilities through mentorship. Delivered essential crisis support at St Vincent de Paul Society in a men's crisis accommodation hostel. Drove team collaboration to tackle challenges and generate impactful solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Access and Home Care Support Worker
Rae of Sunshine Supports
Rockhampton
11.2025 - Current
- Assisted clients with prompting medications, cooking meals and reminding them of day-to-day tasks
- Transported clients into and throughout the community. Often transporting them to appointments, beach etc
- Actively engaged in conversations and building rapport with clients
- Ensured clients were given professional and safe care whilst supporting them to their day to day needs
Crisis Support Worker
St Vincent De Paul Society Queensland
Rockhampton, QLD
10.2025 - Current
- Directed case management initiatives to empower clients in setting and achieving realistic objectives. Coordinated housing application processes and established connections to job application resources, significantly enhancing clients' employment opportunities. Fostered strong professional relationships with clients to cultivate trust and collaboration. Created comprehensive client profiles with personal details, ensuring informed consent for disclosure. Partnered with team members to assess individuals in crisis at the hostel, effectively managing risks to staff and clients.
NDIS Outreach Support Worker
Walk N’ Talk
Rockhampton, QLD
05.2025 - Current
- Delivered personalized care and support to individuals with diverse needs. Oversaw daily living activities to foster client independence and enhance overall quality of life. Partnered with healthcare professionals to design and implement tailored care plans. Evaluated client progress and reported significant changes in behavior or health status. Cultivated strong relationships with clients and families through effective communication and understanding.
Child Safety and NDIS Support Worker
Rockhampton Support Services
Rockhampton, QLD
06.2024 - 10.2025
- Provided support to individuals with disabilities to promote independence and improve quality of life. Developed personalized care plans based on individual needs and preferences. Coordinated social programs and activities to enhance client engagement and community integration. Trained new staff on client care best practices to maintain consistent procedures. Assisted clients with daily living tasks to support self-esteem and overall wellness. Administered medication to youth and individuals with special needs. Acted as a role model for youth in child safety.
Retail Worker
Intersport Rockhampton
Rockhampton, QLD
06.2021 - 10.2024
- Motivated individual with strong personal accountability. Contributed effectively in high-pressure settings. Assisted teams in achieving goals through independent and collaborative efforts. Adapted quickly to new challenges and environments. Fostered a respectful and friendly atmosphere while providing support to colleagues. Available for flexible scheduling, including weekends and holidays. Enhanced communication skills through consistent engagement with team members.
Education
High School Diploma -
The Rockhampton Grammar School
Rockhampton, QLD11.2023
Skills
- Friendly, Positive Attitude
- Customer Service
- Calm Under Pressure
- Verbal Communication
- Flexible and Adaptable
- Integrity
- Teamwork and Collaboration
- Problem-Solving
- Decision-Making
- Dependable and Responsible
- Role Model
- Ability to learn quickly
Certification
- Certificate III in Fitness, Binnacle Training - January 2022- October 2024.
- Certificate II in Skills for Work and Vocational Pathways, Tallebudgera, Outdoor and Environmental Education Centre, March 2024 - November 2024.
- CPR Certificate - Expires 25/09/2025.
- First Aid Certificate - Expires 20/06/2026.
- Open Manual Drivers License - QLD (Awaiting Financial Hardship Order, Court date 19/05/2026)
- Hope and Healing Certificate for working with children and young people in living in residential care - Completed 20/01/2025.
- NDIS Worker Check (NDISWC) - Expires 28/06/2029.
- Blue Card - Expires 20/06/2027.
- Currently enrolled in Cert IV in Youth Work at Hader Institute of education - expected to finish in November 2026
Timeline
Community Access and Home Care Support Worker
Rae of Sunshine Supports
11.2025 - Current
Crisis Support Worker
St Vincent De Paul Society Queensland
10.2025 - Current
NDIS Outreach Support Worker
Walk N’ Talk
05.2025 - Current
Child Safety and NDIS Support Worker
Rockhampton Support Services
06.2024 - 10.2025
Retail Worker
Intersport Rockhampton
06.2021 - 10.2024
High School Diploma -
The Rockhampton Grammar School