Kaelan Longford-Banks
Bundaberg,Australia
Summary
Self-motivated professional with a diverse skill set applicable across various industries. Proven ability to enhance workplace efficiency through strong leadership, effective communication, and customer service expertise. Experienced in technology and safety training, contributing to both team success and personal development. Unique perspectives and experiences position as a valuable asset in any professional environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Trainee
Southern Downs Industry Education Association
Warwick, QLD
03.2025 - 06.2025
- Fulltime Administration skill building and work
- Group planning and event manufacturing
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Cultivated positive relationships with vendors
- Participated in workshops and presentations related to projects to gain knowledge.
- Answered phone system, delivering messages to staff and greeting visitors.
- Assisted with projects of varying degrees of complexity
- Aided colleagues, managers, and customers through regular communication and assistance.
- Employed working knowledge of word processing, spreadsheets, Excel and graphics.
- Displayed working and advanced knowledge of Microsoft Office programs.
- Coordinated with participating vendors during event planning.
- Maintained calendars of events and assisted in event planning.
- Used POS system to process cash, credit and debit payments.
Crew Member
Hungry Jacks
Queensland
05.2024 - 12.2024
- Cross trained in both front of house service and kitchen as well as overnight Work procedures.
- Clean food preparation areas, cooking surfaces, and utensils.
- Quick Thinking
- Coordinated and in Control
- Knowledge of digital payment services
- Friendly and effective communication with consumer
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
- Maintain sanitation, health, and safety standards in work areas.
- Successful Attainment of: Responsible Service of Alcohol (RSA), Responsible Service of Gambling (RSG)
- Take food and drink orders and receive payment from customers.
- Clean, stock, and restock workstations and display cases.
- Serve orders to customers at windows, counters, or tables.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
Gardening and Landscaping
Self Employed
Bundaberg
04.2023 - 09.2023
- Knowledge of plants, soil, yard work.
- Maintaining lawns and planting areas.
- Mow, trim and fertilize green space.
- Mulch, edge and weed gardens.
- Prune and trim trees and bushes.
- Maintain all gardening equipment and machinery, like mowers, trimmers and leaf blowers.
Temporary Salon Assistant
Cassie's House of Hair
Boronia Heights
10.2022 - 01.2023
- Maintained the front desk workstation by keeping it clean and free of personal items.
- Assisted the stylist in mixing, applying, and removing hair colour.
- Recorded inventory sales into the spa’s weekly income report.
- Restocked linen and laundry in all areas of the spa.
- Maintained a solid knowledge base of all spa and resort products and services.
- Transported soiled linens to the laundry facilities.
- Processed guest credit card information for salon services.
- Handled guest complaints calmly and professionally.
- Followed the pre-assigned opening and closing procedures for each spa station.
- Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
- Shampooed, conditioned and blow-dried clients’ hair.
- Attended to the locker area by laundering dirty towels and clearing away stray slippers.
- Performed inventory and restocking assignments as necessary.
- Remained polite when speaking with difficult guests on the phone.
Crew Member
McDonald's Australia
Park Ridge
05.2022 - 01.2023
- Clean food preparation areas, cooking surfaces, and utensils.
- Counter Work
- Quick Thinking
- Coordinated and in Control
- Knowledge of digital payment services
- Friendly and effective communication with consumer
- Maintain sanitation, health, and safety standards in work areas.
- Take food and drink orders and receive payment from customers.
- Clean, stock, and restock workstations and display cases.
- Serve orders to customers at windows, counters, or tables.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
- Verify that prepared food meets requirements for quality and quantity.
- Read food order slips or receive verbal instructions as to food required by patron and prepare and cook food according to instructions.
Education
Year 12 Completion -
Bundaberg State Highschool
BundabergSkills
- Customer service
- Communication skills
- Machinery safety
- Administrative Skills
- Presentation and analytics
- Quality assurance
- Social media management
- Creativity and innovation
- Problem-solving
- Computer proficiency
- Data entry and evaluation
- Multitasking and organization
- Microsoft Office Suite expertise
- Administrative support
- Food safety practices
- Payment processing
- Cleaning and sanitation
- Work ethic
- Team collaboration
- Self-management skills
- Dependability and reliability
- Quick learner
- Chemical safety practices
Certification
All Courses are Certified Unless Stated
- Certificate 2 in Tourism - BSHS
- Ultimate Time Management Course- Alison
- Introduction to Bookeeping and Accounting - OpenLearn
- Employability skills (MCC00104) - TAFE
- Introduction to Time Management Course - Alison
- DoFoodSafely Course - Australian Government
- Cyber security (MCA00054) - TAFE
- NDIS psychosocial workforce essentials (MCC00051) - TAFE
- NDIS workforce fundamentals (MCC00038) - TAFE
- Becoming an employee (MCC00135) - TAFE
- Lived experience in community services (MCC00134) - TAFE
- Building a digital and online profile (MCC00136) - TAFE
- Becoming an employer of choice (MCC00087) - TAFE
- Future proof your workforce (MCC00096) - TAFE
- Flexible work arrangements (MCC00097) - TAFE
- Effective workplace leadership (MCC00039) - TAFE
- Cultural diversity in the workforce (MCC00114) - TAFE
- Engaging your workforce (MCC00095) - TAFE
- Cultural responsiveness (MCC00043) - TAFE
- Cultural inclusiveness (MCC00044) - TAFE
- Recruitment for small business (MCC00041) - TAFE
- Supporting mental health in the workforce (MCC00098)- TAFE
- Communicate effectively with people with disability - TAFE
References
Full time Business Traineeship: Southern Downs Industry Education Association
(07) 4667 0420
163 Palmerin St, Warwick QLD 4370
Referee - Naomi Thomas
Timeline
Business Trainee
Southern Downs Industry Education Association
03.2025 - 06.2025
Crew Member
Hungry Jacks
05.2024 - 12.2024
Gardening and Landscaping
Self Employed
04.2023 - 09.2023
Temporary Salon Assistant
Cassie's House of Hair
10.2022 - 01.2023
Crew Member
McDonald's Australia
05.2022 - 01.2023
Year 12 Completion -
Bundaberg State Highschool