TEGAN SAUNDERS
Rockhampton,Australia
Summary
Enthusiastic and motivated individual currently completing a Certificate I in Workplace Skills (Business), eager to re-enter the workforce after time spent raising a family. Known for strong time management, multitasking, and great customer service abilities, I am keen to continue learning and contribute positively to a business support role.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Trainee
SQW Business Traineeship - Apprentices and Trainees, Hosted to Multicultural Australia
05.2025 - Current
- Supported office staff by scanning, filling, binding, and archiving documents correctly, ensuring correct disposal and confidentiality of information.
- Customer service with a wide, diverse range of customers included empathy, problem-solving, patience, and compassion.
- Answered phone calls in a professional and courteous manner, directing/transferring to the appropriate staff.
- Assisted in the distribution of food parcels to community members.
School P&C and Tuck-shop
Port Curtis Road State School
01.2016 - 01.2025
- Holding various positions, including President and Tuck-shop convener.
- Actively participated in planning and organizing school events, and fundraising.
- Coordinating with school staff, parents, and local businesses to support school activities and improve the school environment.
- Collaborate with a diverse group of parents and staff to improve school communication and foster a sense of community.
- Planning Tuck-shop menus that adhere to the dietary requirements and healthy choices.
- Maintaining cleanliness and an organised Tuck Shop area, ensuring a safe environment for students.
Customer Service Assistant/ All-Rounder
Gladstone Road Seafood
Rockhampton
01.2007 - 01.2014
- Providing friendly and effective customer service in person and over the phone, handling cash, and card transactions.
- Preparation and cooking of food, including fish, chips, and other menu items, while adhering to food safety and quality standards.
- Worked collaboratively with team members to ensure smooth kitchen operations during peak hours, and maintain high service standards.
- Managing food inventory, including restocking supplies, and ensuring that ingredients are fresh and stored correctly.
- General and deep cleaning, including sweeping, mopping, and sanitizing of benches and fridges.
Skills
- Problem solving
- Communication
- Teamwork
- Time management
- Customer service
Certification
- Certificate I in Business
- First Aid certificate
- Provide Cardiopulmonary Resuscitation certificate
- Blue Card, working with children card
- Disc profiling and team development workshop
- Grade 12 Certificate of Education
- Open class driver's license
References
- Kimberley Campbell, Field officer / Project Coordinator, 0429 070 385
- Gillian Mooney, P&C Committee Member, 0418 739 733
Timeline
Business Trainee
SQW Business Traineeship - Apprentices and Trainees, Hosted to Multicultural Australia
05.2025 - Current
School P&C and Tuck-shop
Port Curtis Road State School
01.2016 - 01.2025
Customer Service Assistant/ All-Rounder
Gladstone Road Seafood
01.2007 - 01.2014
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