Kai Wakeman
Brunswick
Summary
Dynamic professional with a strong background in customer service and operations management at Ozmosis. Proven ability to enhance workflow efficiency and maintain high safety standards.
Skilled in time management and training new employees, ensuring a collaborative environment that drives success. Committed to delivering exceptional service and maintaining inventory control.
Efficient Duty Manager versed in task delegation and workflow
coordination, promoting efficient and high-quality operations.
Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Overview
4
4
years of professional experience
Work History
Barista/F.O.H.
Cobbs Coffee & Sandwiches
10.2025 - 06.2026
- Prepared and served a variety of coffee beverages, ensuring quality and consistency.
- Maintained cleanliness and organization of workstations, enhancing overall customer experience.
- Operated espresso machines and brewing equipment, adhering to safety protocols.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Duty Manager
Ozmosis
01.2022 - 10.2025
- Supervised daily operations, ensuring high standards of customer service and store presentation.
- Trained and mentored new staff on product knowledge and sales techniques.
- Managed inventory levels, coordinating stock replenishment to optimize sales potential.
- Implemented visual merchandising strategies to enhance product visibility and drive engagement.
Education
Bachelor of Arts - Performing Arts
Federation University Australia
VIC11-2024
Skills
- Time management
- Attention to detail
- Decision-making
- Relationship building and management
- Customer service management
- Store operations
- Effective communication
- Delegation and supervision
Timeline
Barista/F.O.H.
Cobbs Coffee & Sandwiches
10.2025 - 06.2026
Duty Manager
Ozmosis
01.2022 - 10.2025
Bachelor of Arts - Performing Arts
Federation University Australia