Kaidi Zhu
Brisbane,QLD
Summary
Highly effective mortgage broker with expertise in negotiation and financial data analysis. Offering many years of experience and well-developed industry knowledge. Known for pursuing leads with persistence and turning opportunities into long-term business.
Overview
13
13
years of professional experience
Work History
Mortgage Broker
CHENXI EDUCATION PTY LTD T/A REDSTONE MORTGAGE BROKER
BRISBANE, QLD
11.2019 - 07.2023
- Created and maintained relationships with clients to ensure successful loan transactions.
- Analyzed financial information, credit reports and appraisals to determine mortgage eligibility.
- Provided guidance on the selection of loan products best suited for clients' needs.
- Negotiated terms and conditions of mortgages with lenders.
- Prepared documents for closing process and monitored progress throughout transaction.
- Communicated effectively with clients regarding details of their loans and kept them informed about status of their applications.
- Reviewed existing policies, procedures and regulations related to mortgage lending industry.
Relationship Manager
Westpac
Brisbane, QLD
12.2017 - 10.2019
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
Mortgage Broker
Outsource Financial
Brisbane, QLD
09.2016 - 12.2017
- Created and maintained relationships with clients to ensure successful loan transactions.
- Analyzed financial information, credit reports and appraisals to determine mortgage eligibility.
- Provided guidance on the selection of loan products best suited for clients' needs.
- Negotiated terms and conditions of mortgages with lenders.
Sales Agent
LJ Hooker
Brisbane, QLD
08.2016 - 08.2017
- Conducted market research to identify potential customers and their needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Created presentations and proposals for prospective clients.
Customer Service Specialist
Commonwealth Bank
Brisbane, QLD
09.2011 - 08.2015
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
Investment Consultant
China International Capital Corporation
Beijing, Beijing
08.2010 - 08.2011
- Conducted financial analysis and research to identify investment opportunities.
- Developed investment strategies and portfolio structures in accordance with client objectives.
- Provided comprehensive advice on asset allocation, risk management, taxation and estate planning.
- Reviewed existing portfolios for clients to determine appropriate changes or adjustments.
Education
Certificate IV in Finance And Mortgage Broking -
KA PLAN
Brisbane06-2016
Master of Financial Management - Financial Management
Australian National University
Canberra, ACT07-2010
Master of Business Administration - Business Administration
University of Canberra
Canberra, ACT07-2009
Bachelor of Accounting - Professional Accounting
University of Canberra
Canberra, ACT06-2008
Skills
- Documentation And Reporting
- Client Service
- Loan process advice
- Processing loan applications
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Mortgage Broker
CHENXI EDUCATION PTY LTD T/A REDSTONE MORTGAGE BROKER
11.2019 - 07.2023
Relationship Manager
Westpac
12.2017 - 10.2019
Mortgage Broker
Outsource Financial
09.2016 - 12.2017
Sales Agent
LJ Hooker
08.2016 - 08.2017
Customer Service Specialist
Commonwealth Bank
09.2011 - 08.2015
Investment Consultant
China International Capital Corporation
08.2010 - 08.2011
Certificate IV in Finance And Mortgage Broking -
KA PLAN
Master of Financial Management - Financial Management
Australian National University
Master of Business Administration - Business Administration
University of Canberra
Bachelor of Accounting - Professional Accounting
University of Canberra
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