Kailah Brown

Clinic Manager

Laser Clinics Australia

11.2019 - Current

Enhanced team performance by providing regular training and professional development opportunities.
Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
Developed strong relationships with patients, fostering trust and loyalty to the clinic.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Increased team productivity by implementing streamlined processes and effective communication strategies.
Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
Hired, trained and supervised employees to maintain team of high performers.
Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
Managed inventory effectively, reducing waste and ensuring timely product restocking.
Monitored salon finances closely, implementing cost-saving measures to maximize profitability.
Mentored junior staff members to help them advance their skills and grow professionally within the company.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Promoted business through marketing initiatives and use of social media.
Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Oversaw calendar to manage team schedule and keep shifts appropriately staffed.