Dynamic Staffing Duty Manager at VenuesLive with a strong focus on operational oversight and team supervision. Proven track record in enhancing employee performance through effective training and relationship building. Skilled in shift scheduling and time management, fostering a collaborative environment that boosts morale and retention.
Hi, I’m
Kailee Silvia
Ryde,NSW
Summary
Overview
4
years of professional experience
Work History
VenuesLive
Staffing Duty Manager
10.2024 - Current
Job overview
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Optimized employee scheduling for peak periods, effectively balancing staffing needs with budgetary constraints.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Lilly Thai
Wait Staff Member
10.2023 - 04.2025
Job overview
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Performed delivery driver responsibilities.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Lazy Dayz Kiosk
BOH Team Member
11.2024 - 02.2025
Job overview
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
Domino's Pizza
Delivery Driver
08.2024 - 02.2025
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Soul Origin
Fast Food Worker
09.2023 - 11.2024
Job overview
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Hero Sushi
F&B Team Leader
02.2021 - 09.2023
Job overview
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
Macquarie UniversitySydney, NSW
Bachelor from Clinical Science
09-2026
University Overview
Skills
- Customer service focus
- Time management
- New employee training
- Team supervision
- Attention to detail
- Written and oral communication
- Professionalism and integrity
- Relationship building
- Delegating work
- Shift scheduling
- Work planning and organization
- Operational oversight
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
BOH Team Member
Lazy Dayz Kiosk
11.2024 - 02.2025
Staffing Duty Manager
VenuesLive
10.2024 - Current
Delivery Driver
Domino's Pizza
08.2024 - 02.2025
Wait Staff Member
Lilly Thai
10.2023 - 04.2025
Fast Food Worker
Soul Origin
09.2023 - 11.2024
F&B Team Leader
Hero Sushi
02.2021 - 09.2023
Macquarie University
Bachelor from Clinical Science
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