Kaiser Chen
Sydney,NSW
Summary
I am a highly self-driven individual who is motivated, a quick learner and genuinely enjoy new challenges, I am a results-driven professional focused on delivering exceptional support for customer needs. I successfully manage concerns and resolves conflicts to maximize customer satisfaction. I offer a strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Customer Concierge Operator
Service NSW
04.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained high level of professionalism and discretion when dealing with customers.
- Utilized variety of organizational and communication skills to drive customer satisfaction.
- Handled customer complaints to satisfy and retain customers.
- Answered constant flow of customer calls with minimal wait times.
Customer Service / Retail Assistant
JD Sports
03.2022 - 01.2023
- Providing support and clear communication to resolve customer enquiries within a fast-paced environment
- Refinement of interpersonal skills in order to fit the specific requirements of the role; adaptability to different situations and out-of-the-box enquiries, record management.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Worked with loss prevention in monitoring shopper behaviour.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Customer Service
NUGU
10.2021 - 12.2021
- Resolved customer enquiries including out-of-scope customer questions, as well as providing desirable support for customers
- Working well with colleagues within a fast-paced work environment to achieve company goals, key-performance indicators, and standards.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Customer Service and Cook
McDonald's
01.2019 - 10.2021
- Provided customer support and resolutions to achieve a desirable and satisfactory customer experience
- Working well within a team in conjunction with a fast-paced work environment
- Development of clear communication and interpersonal skills as well as the ability to adapt to irregular scenarios and provide effective solutions.
Education
Information Systems -
University of New South Wales
Sydney11.2026
Bachelor of Law -
University of Technology Sydney
Fort Street High School
Skills
- Computer Skills
- Microsoft Office Suite
- Touch Type 85 Words Per Minute
- Quality Assurance
- Customer Service
- Interpersonal Communications
- Consultative Sales
- Product Knowledge
- Information Security
Personal Values
- Team Player
- Honest
- Fast Learner
- Diligent
Awards
Recipient of the 4th, 6th and 8th grade certificates for Piano within the Australian Music Examination Board (AMEB). Recipient of the Duke of Edinburgh Bronze Award and Silver Award for completing: - 4 day adventurous camping including hiking at Somerset Outdoor Learning Centre as well as a 6 day camp journey on the Great North Walk from Lane Cove to Cowan. - Service to community, committing one hour a week for over 6 months through my contributions within a charity committee. - Physical recreation, spending at least 3 hours a week practicing volleyball in a club environment, and participating in the Under-18s Sydney Volleyball League (SVL). - Skills development, practicing piano at least 5 hours a week in order to refine my self-discipline and commitment. Recipient of a silver medal within the Under-18s Sydney Volleyball League (SVL). Selected to play within a competitive academy league level of soccer for the Under 18s Marrickville Red Devils. Selected to play within the Under 18s CHS Volleyball Competition - weekly training and interschool knockout matches. CHS Bill Turner Club - Club level soccer season matches and training.
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Customer Concierge Operator
Service NSW
04.2023 - Current
Customer Service / Retail Assistant
JD Sports
03.2022 - 01.2023
Customer Service
NUGU
10.2021 - 12.2021
Customer Service and Cook
McDonald's
01.2019 - 10.2021
Information Systems -
University of New South Wales
Bachelor of Law -
University of Technology Sydney
Fort Street High School
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