Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
HOBBIES AND INTEREST
Timeline
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Mehak Jain

Rutherford,Australia

Summary

I am a motivated, resilient and effective communicator. I am looking for a suitable full-time position in an organisation to make a positive contribution and continue my professional development. I have full work rights in Australia.

Overview

12
12
years of professional experience

Work History

Customer Concierge Operator

Service NSW
06.2025 - Current
  • Create positive customer experience in all interactions, across a variety of channels like phone & email, maintaining a professionally courteous and friendly manner.
  • Update and maintain records and databases, complying with service delivery systems and processes,to ensure that all information is accurate, stored correctly and accessible.
  • Research, analyse and resolve enquiries from a variety of interaction channels to resolve enquiries in a timely manner, or transfer to an appropriate channel for effective resolution where required.
  • Provide advice and assistance to build customer capability regarding products and services in registration & licensing.
  • Accurately receipt and record customer complaints and escalate unresolved issues through appropriate channels.
  • Perform administrative support activities, including the creation and updating of records, in line with privacy requirements and legislative obligations to ensure the integrity of information and to support effective service delivery.

Customer Support Officer (Tech)

Youngster & Co.
02.2025 - Current
  • Providing exceptional customer service by managing inquiries and ensuring high-level of satisfaction.
  • Collaborated with customers to enhance their experience and effectively resolve any customer concerns.
  • Oversaw various customer service operations with technology support.
  • Assisting with other service-related tasks or with specific tech help queries.
  • Conducting surveys after the service and seeking feedback from customers.
  • Taking consent and making photos and videos for feedback of customers for social media handle.

Crew Member

Guzman Y Gomez
11.2024 - 12.2024
  • Managed Sales and Line and ensuring adequate stock for customer demand.
  • Staying at the front line by greeting customers.
  • Taking orders, rolling burritos, re-stocking the fridges, basic food prep, wiping tables, and learning other roles across the team.

Journalist

The Times of India
10.2016 - 11.2024
  • Gather, confirm and write news reports and occasions on the topics and issues of health and education.
  • Pitched story ideas for trending topics and created news series where applicable.
  • Receive assignments or investigate news leads and seek out and investigate stories via contacts, press releases, and official statements.
  • Attending press conferences and asking questions by interviewing people in a range of different circumstances.
  • Stay up to date with the latest current events in the beat by studying papers, attending events, seminars, and workshops.

Teacher

Guru Nanak Public School
08.2016 - 10.2021
  • Preparing and teaching lessons from classes 1 to classes 8 (age 6 to 13).
  • Teaching lessons, and assessing and evaluating student's development.
  • Undertaking administrative duties.
  • Motivating students to develop effective study habits.
  • Discussing students' development with parents.
  • Attending staff meetings.
  • Engaging primary students and developing their creativity and coordination via co-curricular activities.
  • Assisting with organizing sporting activities, excursions and other extracurricular activities.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

Internship Trainer

Hindustan Times
04.2014 - 08.2014
  • Fetched more than 30 bylines in 5-month training.
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.

Education

Master of Arts - English, Linguistics and Applied Linguistics

Panjab University
01.2016

Diploma - French

Panjab Agricultural University
01.2015

Post Graduate Diploma - Mass Communication

Panjab University
01.2014

Bachelor of Arts - English And Economics

Panjab University
01.2013

Skills

  • Microsoft Office Tools
  • Communication skills
  • Relationship building
  • Leadership skills
  • Problem-solving abilities
  • Organizational skills
  • Multitasking
  • Professionalism
  • Time management
  • Resilience
  • Excellent multitasking

Accomplishments

  • Awarded by Governor of Punjab, India for promoting the latest technological advances in agricultural sciences for the growth of the agriculture sector and upliftment of the farming community.
  • Awarded 'Women Empowerment Award' from Chairperson of the Punjab Women's Commission, Punjab Government Manisha Gulati.
  • Attended various national level media workshops on health by UNICEF and LGBTQ by Humsafar Trust.
  • Given lectures, seminars and workshops for school and college students and honoured by various schools and colleges.
  • University topper and achieved distinction in College's University Examination.
  • Elected as executive member of Students' Council.
  • Awarded as 'Student of the Year Award' for being outstanding not only in academics but also in co-curricular activities.
  • Editor of college magazine 'Satluj'and college News Letter named “Independent-Voice of Budding Journalist”.
  • Member of National Service Scheme.

LANGUAGES

English
French
Hindi
Punjabi

HOBBIES AND INTEREST

Reading newspapers, magazines and books, Yoga and meditation, Gardening, Hiking and travel, Love petting animals, Cooking

Timeline

Customer Concierge Operator

Service NSW
06.2025 - Current

Customer Support Officer (Tech)

Youngster & Co.
02.2025 - Current

Crew Member

Guzman Y Gomez
11.2024 - 12.2024

Journalist

The Times of India
10.2016 - 11.2024

Teacher

Guru Nanak Public School
08.2016 - 10.2021

Internship Trainer

Hindustan Times
04.2014 - 08.2014

Diploma - French

Panjab Agricultural University

Post Graduate Diploma - Mass Communication

Panjab University

Bachelor of Arts - English And Economics

Panjab University

Master of Arts - English, Linguistics and Applied Linguistics

Panjab University

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Mehak Jain