Kaitlin Voelkel
Goulburn,NSW
Summary
Hardworking, reliable, and dedicated team player who is eager to learn and passionate about enriching the lives of the people I work with. After spending over 13-years’ in the customer service industry where I have worked and managed fast-paced and unpredictable environments everyday, I am finally looking to branch off into a role that I have always been drawn to and feel very passionate about. I am very confident that given the opportunity, I can thrive in the early education sector and eventually aim to use my knowledge and skills to collaborate with others in making a positive and meaningful impact on the lives of our future generations.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Crookwell IGA Plus Liquor
01.2024 - Current
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Head Barista
Evoke Bakery
01.2022 - 08.2023
- Responsible for open & closing procedures
Shift Supervisor
Pick up Stix Kitchen & Bar
03.2018 - 05.2021
- Supervised kitchen & bar
cafe allrounder
The Labor Club
07.2014 - 10.2017
- Provide table service and other kitchen duties
Cafe allrounder
The Lanyon Cafe
07.2012 - 07.2014
- Worked effectively in fast-paced environments.
Education
High School Diploma -
St Mary Mackillop College
Canberra, ACT12-2015
Skills
Great communication and collaborative skills
Patient and understanding
Strong ability to access and resolve situations under pressure
Able to remain calm and level headed when facing stressful situations
Assisting customers with individual needs & building supportive relationships
Working to a high WHS standard
Maintaining a clean and productive environment
Shift supervising – Up to 15 team members
Timeline
Shift Supervisor
Crookwell IGA Plus Liquor
01.2024 - Current
Head Barista
Evoke Bakery
01.2022 - 08.2023
Shift Supervisor
Pick up Stix Kitchen & Bar
03.2018 - 05.2021
cafe allrounder
The Labor Club
07.2014 - 10.2017
Cafe allrounder
The Lanyon Cafe
07.2012 - 07.2014
High School Diploma -
St Mary Mackillop College
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