Kalani Taylor
Lake Cathie,NSW
Summary
Dedicated Sales Assistant with proven expertise in customer service, visual merchandising, and inventory management. Skilled in resolving conflicts and ensuring organized displays to enhance shopping experiences.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Project Bodyboards
Port Macquarie
01.2023 - 09.2025
- Facilitated product selection and addressed inquiries regarding bodyboards for customers.
- Organized inventory and maintained visually appealing product displays.
- Collaborated with team members to promote special events and sales initiatives.
- Accurately processed sales transactions using point-of-sale systems.
- Resolved customer complaints and provided effective solutions promptly.
- Supported social media efforts by sharing product updates and promotions online.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided assistance with product selection.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Assisted customers with returns, exchanges and refunds.
- Informed customers about current promotions and discounts.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of the sales floor area at all times.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Assisted in creating displays to promote products.
- Fostered relationships with customers to expand customer base and retain business.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Assisted customers in locating products, providing detailed information and recommendations.
- Provided excellent customer service to clients in person and over the phone.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
Mackillop College
Port Macquarie, NSWSkills
- Customer service
- Visual merchandising
- Inventory management
- Sales transactions
- Team collaboration
- Conflict resolution
References
References available upon request.
Timeline
Sales Assistant
Project Bodyboards
01.2023 - 09.2025
Mackillop College