Kaleah-rose Pedgrift-wood
Parramatta Sydney
Summary
Dynamic Customer Service Officer with GRCLR, recognised for enhancing customer satisfaction through effective complaint resolution and relationship building. Leveraged strong product knowledge and a customer-focused approach to address inquiries, ensuring timely solutions and fostering loyalty. Skilled in data entry and dedicated to employee development, consistently delivering exceptional service.
Overview
1
1
year of professional experience
Work History
Customer Service Officer
GRCLR
05.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
No Degree -
Delany Collage
Sydney, NSW11-2023
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Employee development
- Customer service
- Relationship building
- Customer relations
- Complaint resolution
- Customer education
Timeline
Customer Service Officer
GRCLR
05.2024 - Current
No Degree -
Delany Collage
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