Kaleb Taiaroa Pene
Brisbane,QLD
Overview
5
5
years of professional experience
Work History
Associate Mortgage Expert
Lendi Group
03.2022 - Current
- Executed the values of Lendi Group through daily interaction with relevant teams and clientele.
- Employed sales techniques seamlessly within client communication in order to establish new business and retain older and lost clients.
- Optimized customer experience by delivering superior services and building expert level rapport for ongoing customer satisfaction.
Customer Account Manager
Hillside Bet365
04.2020 - 03.2022
- Navigated systems in cohesion with effective communication on live inbound calls.
- Kept an acute sports and systems knowledge in order to maximise effectiveness in assisting clientele.
- Constructed training modules and tools for new members and spearheaded new employee training programs
- Part of an overnight team that dealt with the entirety of the sports accounts and sports betting outside of normal business hours.
Customer Service Representative/Sales Lead Keyholder
Universal Store
08.2018 - 11.2020
- Built positive rapport and relationships for high levels of customer satisfaction.
- Supervised an expert sales team and managed store duties
Education
Diploma - Teaching English As A Foreign Language
Teflen Language School
OnlineCertificate IV - Finance
The National Finance Institution
Sydney08.2023
Skills
- Interpersonal Communication
- Decision-Making
- Teamwork and Collaboration
- Multitasking Abilities
- Active Listening
- Training and Development
- Excellent Communication
Timeline
Associate Mortgage Expert
Lendi Group
03.2022 - Current
Customer Account Manager
Hillside Bet365
04.2020 - 03.2022
Customer Service Representative/Sales Lead Keyholder
Universal Store
08.2018 - 11.2020
Diploma - Teaching English As A Foreign Language
Teflen Language School
Certificate IV - Finance
The National Finance Institution