Zubyr Ali
Point Cook,VIC
Summary
As a knowledgeable and dedicated individual, I seek to bring my skills and abilities to add value to your organization. Confident communicator able to both give and receive complex information in a clear and concise manner. High quality customer service skills, committed to client satisfaction. Self-motivated team player capable of carrying out tasks autonomously when necessary. Excellent problem solver, exercising time management skills to prioritize a diverse range of tasks. Meticulous attention to detail and a deep respect for confidentiality. Safety conscious and dedicated to maintaining all OH&S standards within the workplace. Excellent English language skills both orally and written
Overview
5
5
years of professional experience
Work History
Associate Mortgage Expert
Aussie Home Loans (Lendi Group)
10.2024 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
Home Loan Specialist
Hejaz Financial Services
06.2021 - 06.2024
- Analyzed applicants'' credit histories, income levels, and other factors to determine qualification status accurately based on lender requirements.
- Enhanced company reputation by delivering exceptional service that resulted in numerous positive client reviews.
- Increased customer satisfaction by providing expert guidance on home loan products and processes.
- Ensured compliance with industry regulations and company policies when processing loan applications.
Lending Specialist
National Australia Bank (NAB)
06.2020 - 06.2021
- Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
- Enhanced loan application approval rates by conducting thorough credit analyses and evaluating borrower''s financial status.
- Achieved higher loan approval ratings through effective collaboration with cross-functional teams such as underwriters, processors, and closers.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
Ast manager
The Pizza Co
11.2019 - 05.2021
Education
Bachelor of Banking And Accounting - Accounting And Finance
La Trobe University
Melbourne, VIC06-2026
VCE -
Doncaster secondary college
01.2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Calm under pressure
- Excellent communication
- Attention to detail
Hobbies and Interests
- Football (soccer) – Team member at the Manningham United Football Club and Deakin University soccer team.
- Reading and keeping up to date with the news.
- Socializing with family and friends.
Languages
English
Native or Bilingual
Somali
Full Professional
Interests
- Gardening
- Cooking
- Team Sports - Football (Soccer), Futsal etc
- Road Trips
Timeline
Associate Mortgage Expert
Aussie Home Loans (Lendi Group)
10.2024 - Current
Home Loan Specialist
Hejaz Financial Services
06.2021 - 06.2024
Lending Specialist
National Australia Bank (NAB)
06.2020 - 06.2021
Ast manager
The Pizza Co
11.2019 - 05.2021
VCE -
Doncaster secondary college
Bachelor of Banking And Accounting - Accounting And Finance
La Trobe University
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