Kalumba Kachoma
Cairns,QLD
Summary
Dynamic and results-driven customer service, with extensive experience. Expertise in enhancing client satisfaction through active listening, and meticulous attention to detail. Strong teamwork and time management skills contribute to maintaining a safe, organized environment while consistently achieving high service delivery standards. Aiming to leverage these competencies to further improve client care and operational efficiency.
Overview
3
3
years of professional experience
Work History
Home Care Support Worker
Holistic Health FNQ Disability Care
Cairns, Queensland
02.2025 - Current
- Maintained a clean and well-organized environment for client happiness and safety.
- Collaborated closely with clients' family members to ensure that their needs were being met effectively
- Provided customer service, addressing concerns and adjusting services as needed.
Grocery Clerk
N Richard Group
Marondera, Zimbabwe
06.2023 - 08.2024
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing candy racks.
- Assisted customers with taking their groceries from the checkouts to their vehicles.
- Cleaned shelves and restocked with new inventory when products stock ran low.
Retail Team Member/ Stock Associate
Pick N Pay
Chipinge, Zimbabwe
04.2022 - 07.2023
- Delivered outstanding customer service, ensuring a positive shopping experience for all patrons.
- Expertly managed shelf arrangement and stock replenishment, maintaining optimal product presentation.
- Assisted customers with purchases and addressed inquiries, enhancing customer satisfaction and loyalty.
Warehouse Operator
Terre Des Hommes
Chipinge, Zimbabwe
02.2022 - 03.2023
- Demonstrated precision in accurate order fulfillment as a dedicated warehouse operator.
- Upheld stringent safety standards to maintain a secure work environment.
- Loaded and unloaded delivery trucks, managing the distribution of goods to appropriate storage areas.
Education
Adult Tertiary Preparation -
TAFE QLD- Cairns
Cairns, QLD, Australia01.2025
High School -
USAP Community School
Marondera, Zimbabwe01.2024
Skills
- Customer service
- Active Listening
- Time management
- Attention to detail
- Adaptability
- Teamwork
Languages
- English
- Swahili
- Shona
- French
References
References available upon request.
Timeline
Home Care Support Worker
Holistic Health FNQ Disability Care
02.2025 - Current
Grocery Clerk
N Richard Group
06.2023 - 08.2024
Retail Team Member/ Stock Associate
Pick N Pay
04.2022 - 07.2023
Warehouse Operator
Terre Des Hommes
02.2022 - 03.2023
Adult Tertiary Preparation -
TAFE QLD- Cairns
High School -
USAP Community School
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