KAMAL POKHREL
Granville,NSW
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with the best possible service. Also, I'm a seasoned paragliding pilot with a passion for delivering exceptional customer service. I prioritize safety, clear communication, and attentiveness to ensure that every experience is enjoyable and memorable.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Kitchen Assistant
Social Society
08.2023 - Current
- Cleaned and organized kitchen stations to promote team efficiency
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise
- Made food according to standard recipes with requested changes for customer satisfaction
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Operated standard kitchen equipment with focus on safety and sanitation
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
Sales and Marketing Executive
Gurkha Fitness and Education Centre Pvt. Ltd
07.2021 - 09.2022
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Analyzed sales and marketing data for improved strategies.
Front Desk Office Manager
Mountain View Paragliding Pvt.Ltd
01.2017 - 12.2021
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
Education
Master Of Business Studies In Finance - Finace
Tribhuvan University,
Kathmandu, Nepal 07.2019 - 07.2023
Certificate Of Barista in Barista -
School of Barista
Pokhara, NepalSkills
- Customer Service
- Critical Thinking
- Teamwork and Collaboration
- Computer Skills
- Recordkeeping
- Organization
- Microsoft Office
- Problem Resolution
- Written Communication
- Interpersonal Communication
- Public Speaking
- Verbal Communication
- First Aid/CPR
Timeline
Kitchen Assistant
Social Society
08.2023 - Current
Sales and Marketing Executive
Gurkha Fitness and Education Centre Pvt. Ltd
07.2021 - 09.2022
Master Of Business Studies In Finance - Finace
Tribhuvan University,
07.2019 - 07.2023
Front Desk Office Manager
Mountain View Paragliding Pvt.Ltd
01.2017 - 12.2021
Certificate Of Barista in Barista -
School of Barista
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