Kana Yamamoto
MELBOURNE,VIC
Summary
Detail-oriented professional with a strong background in customer service and administrative support. Enhanced student engagement and streamlined scheduling processes through effective documentation review and data entry. Fostered teamwork and communication in multicultural environments, driving organizational success through proactive problem-solving.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Accounts Payable Officer - Kwansei Gakuin Univ.
Persol Tempstaff Co.,Ltd.
Hyogo
08.2023 - 09.2024
- Managed travel expense reimbursements for domestic and overseas trips, ensuring accuracy and compliance with policies.
- Reviewed and verified invoices and expense claims.
- Maintained accurate financial records in Excel and internal systems, supporting efficient processing of transactions.
- Provided administrative support in the finance department, facilitating operations in a multicultural environment.
- Served as the primary English communicator within a Japanese-speaking team, handling inquiries from international professors.
- Communicated via email, phone, and face-to-face to resolve inquiries and support faculty members.
Sales Associate
UNIQLO Australia Pty Ltd
Melbourne , VIC
04.2022 - 01.2023
- Guided customers in product selection and delivered personalized service to enhance shopping experience.
- Processed transactions on the cash register with accuracy to ensure smooth customer checkout.
- Maintained store presentation and ensured merchandise was organized and visually appealing.
- Trained new staff on operational procedures and customer service standards to maintain high service quality.
English Language Tutor
Wao Corporation
Okayama
09.2021 - 01.2022
- Prepared high school students for the English component of the university entrance exam, enhancing their readiness and confidence.
- Taught English to students across varying fluency levels, tailoring instruction to meet diverse learning needs.
- Planned structured lessons that actively engaged students and supported their language acquisition.
Receptionist and Language Counselor
Berlitz Okayama Language Center
Okayama
10.2020 - 09.2021
- Greeted and assisted students and visitors, enhancing their experience at Berlitz Okayama Language Center.
- Advised students on lessons and study techniques, facilitating their learning goals.
- Scheduled appointments and coordinated class registrations for language programs.
- Managed phone calls and directed inquiries to appropriate staff, ensuring efficient communication within the center.
- Supported student engagement activities by assisting with cultural events such as Christmas and Valentine’s Day celebrations at a language school.
- Assisted in the Financial and Operational reporting through the calculation of staff salaries and recording of sales.
Retail Store Assistant - Walt Disney World
Mitsukoshi USA
Orlando, FL
05.2019 - 04.2020
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Utilized up-selling techniques to exceed sales targets for jewelry products.
- Adapted quickly to changing work environments to maintain productivity.
- Fostered a positive team environment by communicating effectively and supporting colleagues.
Education
Bachelor of Arts - Foreign Languages And Literatures (English)
Kansai Gaidai University
Osaka 04.2015 - 03.2019
Bachelor of Arts - International Relations
Rollins College
Orlando, FL 01.2017 - 12.2017
Upper-Intermediate
Embassy CES - Language School
02.2016 - 03.2016
Skills
- Customer service
- Documentation review
- Scheduling appointments
- Teamwork
- Data entry
- Administrative support
Languages
English
Advanced (C1)
C1
Japanese
First Language
Accomplishments
- Star of the Month award
(Feb 2020)
Won the prestigious Star of the Month award at Disney for excelling in customer service.
Timeline
Accounts Payable Officer - Kwansei Gakuin Univ.
Persol Tempstaff Co.,Ltd.
08.2023 - 09.2024
Sales Associate
UNIQLO Australia Pty Ltd
04.2022 - 01.2023
English Language Tutor
Wao Corporation
09.2021 - 01.2022
Receptionist and Language Counselor
Berlitz Okayama Language Center
10.2020 - 09.2021
Retail Store Assistant - Walt Disney World
Mitsukoshi USA
05.2019 - 04.2020
Bachelor of Arts - International Relations
Rollins College
01.2017 - 12.2017
Upper-Intermediate
Embassy CES - Language School
02.2016 - 03.2016
Bachelor of Arts - Foreign Languages And Literatures (English)
Kansai Gaidai University
04.2015 - 03.2019