Summary
Overview
Work History
Education
Skills
Timeline
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Kanika Sam

Keysborough,VIC

Summary

Proven track record in enhancing customer satisfaction at Run Auto Parts, leveraging complaint handling and Adobe Creative Suite proficiency. Skilled in fostering positive environments and optimizing user experiences, demonstrating a blend of technical and interpersonal abilities. Achieved significant improvements in customer service metrics through effective problem-solving and collaboration.

Overview

7
7
years of professional experience

Work History

Customer Service Officer

Run Auto Parts
12.2022 - 03.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Barista

Degani Cafe
01.2018 - 10.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Barista

Coffee Hit
08.2019 - 11.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Designer's Assistant

Boxlink
11.2016 - 10.2019
  • Applied skill in color theory and composition to bring client visions to fruition.
  • Used Adobe Creative Suite to edit images for use in marketing materials and website content.
  • Analyzed user behavior and feedback to optimize design and user experience.
  • Researched new design technology and tools to bolster professional skillset and drive quality deliverables.

Education

No Degree -

Keysborough College - Banksia Campus
Springvale South, VIC

Skills

  • Customer Support
  • Complaint Handling
  • Customer Focus
  • Problem-solving abilities
  • Stock management
  • Store maintenance
  • Sales expertise
  • Order Management

Timeline

Customer Service Officer

Run Auto Parts
12.2022 - 03.2024

Barista

Coffee Hit
08.2019 - 11.2021

Barista

Degani Cafe
01.2018 - 10.2022

Designer's Assistant

Boxlink
11.2016 - 10.2019

No Degree -

Keysborough College - Banksia Campus

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Kanika Sam