KAPTINGEI KIPLAGAT TITUS
Forbes
Summary
Seeking an IT Support position where I can apply my knowledge and problem-solving skills to my clients. I am focused on providing efficiency in resolving problems and delivering solutions within stipulated time while maintaining ethical practices.
Experienced with maintaining effective support systems and assisting in problem resolution. Utilizes strong communication skills to ensure seamless team interactions. Knowledge of efficient workflow management and issue resolution, contributing to overall team success.
Overview
16
16
years of professional experience
Work History
ICT SUPPORT OFFICER
REDBEND CATHOLIC COLLEGE
04.2024 - Current
- Google Workspace for Classroom Management: Supporting the school’s Google Workspace for education environment, including user account creation and troubleshooting. Also, assisting in maintaining Google Classroom, Google Drive and other Google applications to ensure seamless access for students and staff.
- Device Management and Enrollment: Implementing device setup procedures, including software installations, security configurations, and application updates to ensure devices are ready for use in the classroom. Coordinating the issuing, tracking, and maintenance of school-issued devices to students and staff, ensuring the devices are in working condition and up to date. Managing the lifecycle of devices, including repairs, replacements, and inventory control.
- Troubleshooting and User Support: Providing first and second-level technical support to staff and students for a range of devices, software, and applications. Diagnosing and resolving issues with school devices, including operating system problems and software issues. Addressing issues relating to Google Workspace apps, Learning Management System, device functionality, and network access through in-person support or via the school’s ticketing system.
- Learning Management System (LMS) Support: Supporting the setup and maintenance of the school’s Learning Management System (e.g., Classroom, Seqta etc). Troubleshoot access issues, syncing, and other LMS-relating problems to ensure a smooth experience for staff and students.
- Ticketing System Management: Managing the school's IT ticketing system (i.e. Jira Help desk), ensuring all support requests are logged, tracked, and resolved in a timely manner. Prioritizing tickets based on severity and impact, ensuring urgent issues were addressed promptly and routine issues were handled efficiently.
- Printer Management: Troubleshooting and resolving issues relating to printer connectivity, paper jams, ink/toner issues, and user access to networked printers.
- Network Support and Infrastructure: Working with the IT team to troubleshoot and resolve network outages or connectivity Supporting and maintenance of networking devices, ensuring devices are connected securely and appropriately.
- Security and Device Compliance: Assisting in the enforcement of password policies, MFA, user permissions, and access control to protect sensitive student and staff data. Working to ensure the safe and secure use of online resources in line with the school’s data protection and privacy guidelines.
ICT OFFICER
TURBO GIRLS HIGH SCHOOL
03.2014 - Current
- Installation and maintenance of both application and system softwares.
- Management of school online portals such as NEMIS , TPAD, KNEC , TSC TMIS among others
- Maintaining computer systems within the institution.
- Servicing, repairing and Maintenance of IT equipment i.e Duplo machines, copiers, printers, desktops etc.
- Regular data backups on various platforms e.g. examination files, student results, official documents etc
- Maintenance of network resources.
- Assisting learners and Staff.
TUTOR/ICT Support Officer
Kobujoi Institute of Development Studies
01.2011 - 12.2013
- Instructing learners on use of computer systems and instructions.
- Tutor ICT/Computer applications (MMUST courses)
- Assisting staff on use of various systems within the institution.
- Configuring, repairing and reinstallation of computer systems within the institution.
- Configuring and setting up network printers
- Setting up computers for the domain.
- Updating and installing ant viruses, Microsoft office suite etc.
GRAPHIC DESIGNER
AMALAN GRAPHICS
01.2010 - 12.2010
- Design eye-catching vinyl graphics for a variety of applications, such as vehicle wraps, wall decals, signage, and window displays.
- Prepare artwork specifically for vinyl production, ensuring that designs are optimized for cutting and printing.
- Understand different types of vinyl materials, finishes (matte, gloss, transparent), and their suitability for different applications (indoor vs. outdoor).
- Ensure designs are suitable for the medium, taking into account factors like durability, flexibility, and ease of application.
- Prepare and proof artwork for vinyl printing, ensuring that all colors, cuts, and resolutions are correctly specified for the intended product.
- Collaborate with printers and vinyl cutting specialists to ensure high-quality final products.
- Ensure accurate measurements and scaling for large-format vinyl designs.
- Design print materials like brochures, flyers, posters, business cards, and promotional banners, maintaining a high level of creativity and consistency with branding guidelines.
- Ensure the design is printer-friendly, managing color profiles, bleed areas, and resolution for high-quality print output.
Education
Bsc. - Information Sciences, IT Major
Moi University
01.2009
Kenya Certificate of Secondary Education - undefined
Kapngetuny Boys High School
01.2004
Kenya Certificate of Primary Education - undefined
Kimosop Academy
01.2000
Skills
- Troubleshooting
- Help Desk Support
- Software Troubleshooting
- Hardware Repair/Maintenance
- Operating Systems
- IT Security
- IT Asset Management
- End User Support
- IT Documentation
- IT Service Desk Software
Timeline
ICT SUPPORT OFFICER
REDBEND CATHOLIC COLLEGE
04.2024 - Current
ICT OFFICER
TURBO GIRLS HIGH SCHOOL
03.2014 - Current
TUTOR/ICT Support Officer
Kobujoi Institute of Development Studies
01.2011 - 12.2013
GRAPHIC DESIGNER
AMALAN GRAPHICS
01.2010 - 12.2010
Kenya Certificate of Secondary Education - undefined
Kapngetuny Boys High School
Kenya Certificate of Primary Education - undefined
Kimosop Academy
Bsc. - Information Sciences, IT Major
Moi University
PRACTICAL ATTACHMENT
- 2009 (May-August) Agricultural Finance Corporation (AFC) Nairobi Kenya - (ICT department)
- Hardware, software management and system maintenance
- Network support
- User support and training
- 2008 (May-August) Moi Teaching & Referral Hospital Eldoret Kenya - (ICT department)
- User support