Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Transit Officer
Public Transport Authority
10.2022 - Current
Improved passenger safety by consistently monitoring and addressing potential security risks within train stations.
Enhanced customer satisfaction through timely and efficient responses to passenger inquiries and concerns.
Assisted passengers with disabilities, ensuring safe boarding and access to designated seating areas.
Promoted adherence to transit regulations by educating passengers on proper fare payment procedures and ticket use.
Contributed to the prevention of accidents by enforcing safety rules, such as staying behind yellow lines or prohibiting smoking in restricted areas.
Increased public trust in the transit system by displaying professionalism, courtesy, and knowledge when interacting with passengers.
Exercised sound judgment when making decisions under pressure, protecting the well-being of passengers at all times.
Provided support during special events or service disruptions by redirecting passengers and managing crowd control effectively.
Bus Driver
Swan Transit
10.2021 - 07.2022
Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Transported passengers safely along prescribed routes according to tight schedules.
Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
Store Manager
Dominos's Pizza
04.2018 - 08.2021
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Approved regular payroll submissions for employees.
Supervised guests at front counter, answering questions regarding products.
Managed inventory control, cash control and store opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Certificate IV in Fitness - Health And Fitness
Fit College
Joondalup, WA
12.2020
Certificate III in Fitness - Health And Fitness
Fit College
Joondalup, WA
09.2020
Diploma of Business - Business Administration
Stanley College
Perth, WA
09.2017
Certificate IV in Business - Business Administration
North Metropolitan TAFE
Perth, WA
02.2016
Skills
Team Leadership
Effective problem solver
Administrative support
Accounting Skills
Time management
Scheduling
Complaint resolution
Verbal and Written Communication Skills
References
1. Chad Brenton (Transit Supervisor) (E-mail: chad.brenton@pta.wa.gov.au)
2. James Soon (Transit Supervisor) (Ph. No: 0402122538) (junhoung.soon@pta.wa.gov.au)
Timeline
Transit Officer
Public Transport Authority
10.2022 - Current
Bus Driver
Swan Transit
10.2021 - 07.2022
Store Manager
Dominos's Pizza
04.2018 - 08.2021
Certificate IV in Fitness - Health And Fitness
Fit College
Certificate III in Fitness - Health And Fitness
Fit College
Diploma of Business - Business Administration
Stanley College
Certificate IV in Business - Business Administration
North Metropolitan TAFE
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