Karen Leafe
Baulkham Hills,NSW
Summary
I am a keen, enthusiastic person with a kind approach who is looking for a new career. I have excellent Customer Service skills, great time management skills, and works well in a team and also independently
Overview
23
23
years of professional experience
Work History
Branch Concierge Full Time
Commonwealth Bank of Australia
Parramatta, NSW
03.2018 - 05.2021
- Provide Excellent Customer Service and attention to Customers when they enter the Branch, greeting and assisting with their enquiries and / or appointments they have made and ensuring they are directed to the right Officer in the Branch.
- Administration duties,including scheduling lunches and appointments.
- Working closely with the Branch Manager and orchestrating the daily plan for the Branch.
- Understanding products and procedures in areas such as Personal Banking, General Insurance, Lending and Foreign Exchange.
- Educating customers with Commonwealth Bank's Self Service Products.
- Upholding compliance and security requirements in all areas of the Branch/Bank.
- Kept Branch/ ATM area clean and neat to give customers a positive first impression.
Customer Service Supervisor Part Time
Woolworths Ltd
Baulkham Hills, NSW
03.2016 - 03.2018
- Supervisor the end of night shift at the Service Desk.
- Assist customers with their grocery shopping.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Customer Service Representative Part Time
Commonwealth Bank of Australia
Parramatta, NSW
04.2008 - 03.2018
- Meeting the financial needs of Clients in all aspects of banking whilst providing a high level of quality Customer Service.
- Administration duties.
- Understanding products and procedures in areas such as Personal Banking, General Insurance, Lending and Foreign Exchange.
- Telling duties.
- Educating clients with Commonwealth Bank's self service products.
- Upholding compliance and security requirements in all areas of the Branch/Bank.
Customer Service Representative Part Time
Commonwealth Bank of Australia
Seven Hills, NSW
01.1998 - 03.2008
- Relieving Telling Duties.
- Processing School Banking from Couriers, Public and Catholic Schools.
- Administration Duties.
Education
Completed Year 10 -
Pendle Hill High School
1987
Skills
- Excellent Customer service
- Safety and cleanliness Standards
- Great time management skills
- Kind approach/good listener
- Friendly, positive attitude
- Outstanding verbal and communication skills
- Cash Handling skills
- First Aid/CPR
References
References Sara Habeb Branch Manager Parramatta 0403 425 953
Sevcan Sama Customer Service Manager 0400 014 734
Timeline
Branch Concierge Full Time
Commonwealth Bank of Australia
03.2018 - 05.2021
Customer Service Supervisor Part Time
Woolworths Ltd
03.2016 - 03.2018
Customer Service Representative Part Time
Commonwealth Bank of Australia
04.2008 - 03.2018
Customer Service Representative Part Time
Commonwealth Bank of Australia
01.1998 - 03.2008
Completed Year 10 -
Pendle Hill High School
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