Laurie Fournaux
Summary
Experienced and motivated Working Holiday Visa holder with a strong background in high-end hospitality and customer service. Recently worked in two reputable venues in Sydney – The Fullerton Hotel and The Caterpillar Club – delivering top-tier food and beverage service in both hotel and fast-paced bar settings.
Currently seeking a full-time hospitality position to complete the 88 days requirement for a second-year Working Holiday Visa. Recognised for excellent communication, a refined sense of presentation, and the ability to exceed guest expectations. Available immediately and committed to high standards of service and teamwork.
Overview
10
10
years of professional experience
Work History
FOOD AND BEVERAGE ATTENDANT (Full Time)
The Fullerton Hotel Sydney
Sydney, 2000, NSW
04.2025 - 06.2025
- Delivered premium guest service in a 5-star hotel environment with attention to detail and professionalism
- Took orders, served food and beverages, and ensured all dietary requirements and preferences were accommodated
- Maintained cleanliness and organisation of the dining area according to health and safety standards
- Assisted with event setups and collaborated with kitchen and floor staff to ensure smooth service
- Handled POS transactions and payments accurately, while engaging guests in a warm and respectful manner.
HOST AND WAITRESS (Casual)
The Caterpillar Club
Sydney,2000, NSW
04.2025 - 06.2025
- Greeted guests with a welcoming attitude and managed table reservations efficiently during high-traffic hours
- Provided attentive table service and menu recommendations, enhancing the overall guest experience
- Worked closely with a multicultural team in a fast-paced bar and dining setting
- Ensured venue presentation and ambiance met brand standards, including cleanliness and lighting
- Handled cash and card payments, and solved guest issues swiftly with a proactive and solution-oriented mindset
- Complied with RSA regulations and promoted responsible alcohol service
BUSINESS BANKING CLIENT ADVISOR
Belfius Bank & Insurances
Nalinnes, Belgium
09.2020 - 05.2021
- Analyzed customer credit profiles to determine eligibility for loans or other financial products.
- Managed daily customer transactions, including deposits, withdrawals, and transfers, ensuring accuracy and efficiency.
- Developed relationships with customers by providing tailored advice on banking products and services.
- Participated in community events and workshops to represent the bank and foster community relations.
CLIENT SERVICE ADVISOR
Belfius Bank & Insurances
Nalinnes, Belgium
09.2018 - 09.2020
- Warmly greet customers and ask well-rounded questions to identify issues.
- Identify sales opportunities in order to meet sales targets and KPIs through effective upselling and cross-selling, driving revenue while prioritizing customer satisfaction.
- Offered diversified set of solutions and full scope of investment products and services to meet clients' best interests.
- Developed effective working relationships with customers through regular contact to ensure satisfaction.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Answered incoming calls and emails promptly, addressing client inquiries in a professional manner.
FASHION SALES ASSISTANT
Easy Clothes
Louvain , Belgium
01.2018 - 06.2018
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Delivered excellent customer service in a fast-paced retail environment
- Maintained strong visual merchandising standards and supported stock replenishment
- Operated fitting rooms, handled product returns and supported basic cash and payments operations
- Contributed to brand visibility through influencer collaboration and social media support
- Prioritizing customer service and satisfaction and ensuring that sales targets were met or exceeded.
FOOD AND BEVERAGE ATTENDANT
Radisson Collection Hotel Grand Place
Brussels, Belgium
06.2015 - 01.2018
- Welcomed and seated guests in the breakfast lounge with professionalism and warmth
- Delivered food and beverages with attention to timing, cleanliness, and guest preferences
- Set up and cleared buffet area and tables, ensuring smooth breakfast service
- Maintained high standards of hygiene and presentation across all service areas
- Responded to guest inquiries, special requests, and complaints with care and efficiency.
- Maintained cleanliness of kitchen areas and guest spaces.
- Collaborated with team to ensure smooth service under pressure
- Set tables for upcoming meals by following food service guidelines.
- Managed table settings, including the arrangement of cutlery and glassware.
- Prepared and served drinks and food items according to company standards.
Education
Australian Barista Master -
CBC College
Sydney, NSW04-2025
RSA (Responsible Service Alcool) Certificate -
CBD College
Sydney, NSW04-2025
Business English Course -
Kaplan International School
London09.2024
Business Banking Certification -
Belfius Bank & Insurances
Brussels09.2020
Bachelor of Accounting -
Haute École Albert Jacquard
Tamines, BE06.2018
High School Diploma -
Collège Saint-Augustin
Gerpinnes06.2014
Skills
- Excellent customer service
- Hospitality experience (service, cleanliness, setup)
- RSA Certification Holder
- POS and Cash Handling
- RSA Certification Holder
- POS & Cash Handling
- Barista skills
- Communication and teamwork
- Time management and multitasking
- Guest relationship, and support
Key Information
Visa: Working Holiday (subclass 417) – valid until March 2026
Availability: Full-time, weekends, evenings – Immediate start
Languages: English (fluent), French (native)
RSA (Responsible Service of Alcohol) certificate
National Master barista holder
International driving license
Affiliations
SENIOR ACCOUNTANT - PRIVATE EQUITY FUNDS
Alter Domus - Luxembourg - 05/2021 - 12/2024
- Taking care of the day-to-day operations of the funds and following up with third parties (investors, AIFM, management company, banks, auditors, etc.).
- Keeping the funds books, and preparing the periodic fund valuations (NAV), year-end financial statements, and any other fund-related reports.
- Assisting in the coordination of year-end audits.
- Organized client meetings to provide project updates.
- Supervised subordinate staff in carrying out daily duties and activities.
Hobbies and Interests
Passionate about fashion from a young age, I love exploring trends, understanding design details, and expressing creativity through my style. I also love cooking and creating a welcoming experience at home for friends.
Languages
French
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
FOOD AND BEVERAGE ATTENDANT (Full Time)
The Fullerton Hotel Sydney
04.2025 - 06.2025
HOST AND WAITRESS (Casual)
The Caterpillar Club
04.2025 - 06.2025
BUSINESS BANKING CLIENT ADVISOR
Belfius Bank & Insurances
09.2020 - 05.2021
CLIENT SERVICE ADVISOR
Belfius Bank & Insurances
09.2018 - 09.2020
FASHION SALES ASSISTANT
Easy Clothes
01.2018 - 06.2018
FOOD AND BEVERAGE ATTENDANT
Radisson Collection Hotel Grand Place
06.2015 - 01.2018
Australian Barista Master -
CBC College
RSA (Responsible Service Alcool) Certificate -
CBD College
Business English Course -
Kaplan International School
Business Banking Certification -
Belfius Bank & Insurances
Bachelor of Accounting -
Haute École Albert Jacquard
High School Diploma -
Collège Saint-Augustin