Leyla Wilson
Goulburn ,NSW
Summary
Proven achiever with experience at ANZ GOULBURN, adept in operations management and fostering teamwork. Elevated customer satisfaction and team performance through effective communication and collaboration. Skilled in multitasking and maintaining professionalism, consistently meeting goals with a focus on results.
Business professional skilled in optimizing administrative processes and enhancing operational efficiency. Proven ability to collaborate with teams and adapt to dynamic business environments while maintaining focus on achieving results. Strong organizational, analytical, and communication skills, with keen eye for identifying areas of improvement. Reliable and flexible, ready to contribute to organizational success.
Overview
2
2
years of professional experience
Work History
Business Administration Trainee
ANZ GOULBURN
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled customer inquiries professionally, resolving issues promptly to maintain excellent client relations.
- Maintained confidentiality of sensitive information while processing employee records and managing payroll functions.
- Developed proficiency in multiple software applications, enabling more effective completion of administrative tasks.
- Managed office supplies inventory, ensuring optimal stock levels to minimize disruptions to daily operations.
- Assisted in financial management for improved budget allocation and resource utilization.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
CUSTOMER SERVICE WORKER
KFC GOULBURN
12.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and complaints.
- Developed rapport with clients through active listening, empathetic communication, and personalized solutions.
- Supported new team members in training initiatives by sharing knowledge, best practices, and providing guidance as a mentor.
- Collaborated with team members to achieve shared goals, consistently meeting or exceeding performance metrics.
- Improved first-call resolution rates by using critical thinking skills to quickly diagnose issues and provide appropriate solutions.
- Elevated overall team performance through active participation in ongoing coaching sessions and skill-building workshops.
Education
Certificate III - Business Administration
ACCM COLLEGE
Wollongong, NSW12.2025
Certificate III - Hospitality
Mulwaree High School
Goulburn, NSW10.2025
No Degree - Organizational Leadership
Mulwaree High School
Goulburn, NSW10.2025
Skills
Professionalism
Excellent Communication
Teamwork and Collaboration
Time Management
Multitasking
Organizational Skills
Goal Setting
Reliability
Timeline
Business Administration Trainee
ANZ GOULBURN
02.2024 - Current
CUSTOMER SERVICE WORKER
KFC GOULBURN
12.2022 - Current
Certificate III - Business Administration
ACCM COLLEGE
Certificate III - Hospitality
Mulwaree High School
No Degree - Organizational Leadership
Mulwaree High School
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