Karla Munoz
Bondi,NSW
Summary
Personable and energetic committed to delivering excellence in all facets of customer service and administrative support. Strong competencies in data-entry, database management. Multitasking and fast leaner.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Canopy Cafe
03.2023 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Recepcionist
The Brasserie Club
01.2023 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Trade Marketing Analyst
Reckitt Benckiser S.A.
08.2021 - 08.2022
- Analysis of market research and trends (Nielsen)
- Budget control and correct execution of the commercial strategy
- Implementation, tracking and securing shares and product launches in different commercial channels
- Implementation of the CGPs of each brand in the category reviews of the main clients
- Planogram reviews, layout and assortment recommendations
- Negotiation with suppliers
- Securing the correct volume of products in monthly S&OP meetings to avoid stock outs
- Tracking and driving Sell-in and Sell-out of the business unit
- Alignment of commercial strategy and sales plans, ensuring correct supply both on shelf and in displays.
VRP Analyst for Walmart
Reckitt Benckiser S.A.
10.2019 - 08.2021
- Demand forecasting, FCST corrections based on trends and business plans
- Creation of alarms and action plans to avoid bankruptcies
- Alignment of commercial strategy and sales plans ensuring the correct supply both on shelf and in displays
- Securing and keeping track of logistics KPIs IS, FR, OTIF and DOH
- Optimisation of deliveries, LEAD TIME changes, TI/HI, closed pallet purchases, and direct orders according to client request
- Visibility both internally and externally through daily reporting
- Collaborative work through fortnightly meetings in order to generate action plans and coordination of activities
- Management and follow-up of purchase orders and credit notes
- Management of fixed inventory
- Direct work with supervisors and merchandisers
- Participation as Business Partner with the KAM sales team.
VRP Analyst for TOTTUS
Reckitt Benckiser S.A.
10.2019 - 05.2021
- 5th Place out of 24 suppliers in the Advantage Evaluation Results.
Student services officer
Alberto Hurtado University
01.2019 - 06.2019
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Student enrolment
- Updating data entry, daily report
- Organizing activities for the students and controlling the budget.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Education
Bachelor - Business And Administration
Universidad Alberto Hurtado
03.2012
Skills
- Multitasking Abilities
- Attention to Detail
- Relationship Building
- Spanish native speaker
- Analytical Thinking
Certification
Certificate Advance Excel
Timeline
Barista
Canopy Cafe
03.2023 - 08.2023
Recepcionist
The Brasserie Club
01.2023 - 06.2023
Trade Marketing Analyst
Reckitt Benckiser S.A.
08.2021 - 08.2022
VRP Analyst for Walmart
Reckitt Benckiser S.A.
10.2019 - 08.2021
VRP Analyst for TOTTUS
Reckitt Benckiser S.A.
10.2019 - 05.2021
Student services officer
Alberto Hurtado University
01.2019 - 06.2019
Bachelor - Business And Administration
Universidad Alberto Hurtado
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