Summary
Overview
Work History
Skills
Training and Certifications
References
Timeline
Generic

HINE SMITH

Bellamack,NT

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience

Work History

Customer Service Officer

VTG Waste & Recycling
East Arm NT
09.2023 - 07.2024
  • Create new bookings of Residential and Commercial Assisting telephone calls with customers and directing calls to the correct department Checking tip dockets and service dockets are entered correctly into Waste Edge, Advising customers of availability and costs of skip and hook bins, responding to customers emails

Administration Officer (Logistics)

Directhaul Pty Ltd
Darwin
01.2020 - 08.2023
  • Create purchase orders, receipting purchase orders, Prepare sales orders for EDL before importing to Sales Orders, organise grocery and stationery orders, create and organise events

Buslink (Berrimah)
11.2019 - 12.2019
  • Customer service excellence,teamwork and collaboration,communication skills,problem-solving abilities,time management, attention to detail.

Customer Service Officer

Power Water Corporation (NT Government)
01.2019 - 09.2019
  • Frontline Customer Service, Call Centre Customer Service, Data Entry, Setting up application forms for Water Installations and Photovoltaic Inverter, invoicing and receipting of payments, quality care of customers enquiries

Front Office Manager

Call2View Real Estate
11.2016 - 12.2018
  • Front Line Customer Service, Setting up tenancy agreements, Advertising properties for clients, Setting up management agreement for contractors, Liaising with clients, Data Entry, work orders, invoicing, banking

Owner Operator

Sweet Delights & Appetizers
08.2015 - 10.2017
  • Advertising business, Management planner, Front line client interaction
  • Data Entry, Invoicing
  • Food preparation and delivery, Banking

TAB Operator

Darwin Turf Club
06.2014 - 08.2015
  • Customer Service, Cash Handling, Gamming operator

Owner Operator

Cleaning business
07.2013 - 08.2015
  • Advertising business, Management planner, Front line client interaction
  • Data Entry, Invoicing
  • Provide a high standard of cleaning services and products to clients

Skills

  • Excellent organizational skills
  • Time Management Skills
  • Advanced Communication and Interpersonal Skills
  • Customer Support
  • Employee Development
  • Complaint Handling
  • Ability to sell and promote products
  • Highly motivated
  • Friendly natural disposition
  • Ability to work well within the team dynamics and Independently
  • Documentation And Reporting
  • Call Center Operations
  • Payment Processing

Training and Certifications

  • 2018 - Certificate IV Real Estate Industry
  • 2017 - Certificate of Interim Registration as an Agent's Representation
  • 2016 - RSA - Responsible Service of Alcohol
  • 2005 - Responsible Services of alcohol, Accredited of General Manager License, TAB Certificate, Responsible Conduct of Gambling

References

  • Greg Rigney, Project Manager, VTG Waste & Recycling, 0498 883 552
  • Karen Clement, Fleet Administrator, Ausfuel Directhaul, 0438 321 648
  • Rebecca Watts, Sales Manager, Ausfuel Directhaul, 0460 005 774
  • Jody Hayes, Managing Director & Principal, Call2View Real Estate, 0414 374 242

Timeline

Customer Service Officer

VTG Waste & Recycling
09.2023 - 07.2024

Administration Officer (Logistics)

Directhaul Pty Ltd
01.2020 - 08.2023

Buslink (Berrimah)
11.2019 - 12.2019

Customer Service Officer

Power Water Corporation (NT Government)
01.2019 - 09.2019

Front Office Manager

Call2View Real Estate
11.2016 - 12.2018

Owner Operator

Sweet Delights & Appetizers
08.2015 - 10.2017

TAB Operator

Darwin Turf Club
06.2014 - 08.2015

Owner Operator

Cleaning business
07.2013 - 08.2015

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HINE SMITH