Karolyn Brown
Hollywell,Australia
Summary
Versatile Licensee for Queensland with proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues, whilst enforcing a great team culture within the workplace. Collaborates with tenants, owners, and service providers to consistently meet property management requirements. Coordinated repairs, met with prospective tenants and resolved business concerns. Ready to apply my previously gained skills and experience to undertake job tasks and assignments for an employer who is able to utilise these, whilst allowing me the opportunity to increase my knowledge and build on my expertise.
Overview
14
14
years of professional experience
Work History
Qld Licensee
Blink Property
09.2022 - Current
- Inspected commercial properties regularly to identify deficiencies and schedule repairs
- Collected monthly assessments, rental fees, deposits, and payments
- Updated tenant and owner information to keep current in company database
- Coordinated general maintenance and repairs
- Educated clients on lease and rental agreements
- Educated agents on current legislation and due processes
- Mid and end of month disbursements to owners and agents
- General knowledge of state specific legislation
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Conferred with business leaders to evaluate business needs and implement operational improvements
- Conducted staff performance evaluations to monitor progress and individual skills
- QCAT preparation and attendance when required
Property Manager
@Realty
04.2022 - 09.2022
- Provide ongoing administrative and cloud-based support to real estate agents throughout Australia
- Provide training and guidance on up-to-date legislation and best practice
- Communicate with new agents and on board into the agency cloud-based system
- Trust account receipting, reconciling and disbursements
- Agent & supplier payments
- Maintenance requests, and assistance with trades
- Arrears management & QCAT guidance
- Compliance reporting and upkeep
- Invoicing and tenant charges
Office Manager
Blink Property
02.2021 - 04.2022
- Inspected commercial properties regularly to identify deficiencies and schedule repairs
- Collected monthly assessments, rental fees, deposits, and payments
- Updated tenant and owner information to keep current in company database
- Coordinated general maintenance and repairs
- Educated clients on lease and rental agreements
- Educate staff on current legislation and due processes
- General knowledge of state specific legislation
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Conferred with business leaders to evaluate business needs and implement operational improvements
- Conducted staff performance evaluations to monitor progress and individual skills
- QCAT preparation and attendance when required
On-Site Property Manager
Waterpoint Residences
02.2019 - 02.2021
- Handled resident complaints and expedited maintenance requests
- Inspected properties regularly to identify deficiencies and schedule repairs
- Collected monthly assessments, rental fees, deposits and payments
- Updated tenant and unit information to keep current in housing database
- Coordinated general maintenance and repairs to keep facilities operational and attractive
- Conducted apartment tours for potential tenants and answered questions about property
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Fostered good working relationships with owners, residents and board members
Construction Office Manager
A B Fire Pipe Installations
05.2011 - 02.2019
- Organized and maintained documents, files and records
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
- Quotations and job costings to complete
- On-site plan mark ups for invoicing
- Retention payment processes
- Staff wages, including superannuation and union payments
Education
Certificate IV - Accounting & Bookkeeping
TAFE Queensland
Southport, QLD03-2018
Skills
- Full Qld Real Estate Licence
- Knowledge of Leasing and Market Conditions
- RTA excellent knowledge
- New Construction
- Excellent knowledge of the Rental Tenancy Act
- Excellent Computer Skills (excel, word)
- Excellent knowledge of Property Me
- Basic understanding of Hirum
- Qualified Justice of the Peace
- Client Relations
- Tenant and Owner Liaising
- Time Management
- Experienced in End of Month Balance and payments to owners, agents, and contractors
- Excellent knowledge of Property Tree
- Excellent knowledge of Console
- Accounting & Bookkeeping Certificate IV
References
- Paul Weik, Blink Property Qld, Operations Manager, 0477 880 858
- James Taylor, @Realty, CEO, 0424 617 094
- David Edwards, Waterpoint Residences, On-site Manager, 0448 663 785
Timeline
Qld Licensee
Blink Property
09.2022 - Current
Property Manager
@Realty
04.2022 - 09.2022
Office Manager
Blink Property
02.2021 - 04.2022
On-Site Property Manager
Waterpoint Residences
02.2019 - 02.2021
Construction Office Manager
A B Fire Pipe Installations
05.2011 - 02.2019
Certificate IV - Accounting & Bookkeeping
TAFE Queensland
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