Callum Rafferty
South Yarra,Australia
Summary
Throughout my experiences in both work and school, I have consistently demonstrated two essential qualities: An exceptional work ethic and the ability to learn new tasks quickly.
Overview
8
8
years of professional experience
Work History
Section Waiter
El Camino Cantina
04.2024 - Current
- Taking orders
- Upselling to reach targets
- Delivering exceptional customer service
Department Manager
Clayton II McDonald's
02.2021 - 04.2024
- Maintained store operation, greeted customers, answered questions and assisted with ordering
- Organized workflow, delegated tasks and monitored performance to achieve KPI goals during each shift
- Interviewed and hired new employees to align total crew numbers with current requirements
- Coordinated the team of approximately 25 Crew Coaches to train and develop employees
- Ensured compliance with company policies and industry regulations within the hiring department
- Collaborated with other managers to develop cross-departmental strategies for growth and success
- Completed four McDonald's leadership courses (LT, AYL, DLM, PPC)
Manager on Duty
IGA Upwey
04.2017 - 03.2020
- Responsible for opening and closing the store
- Coordinated employees in their departments
- Prepared and counted cash draws
- Maintained store cleanliness, appearance and functionality
Education
Bachelor of Science and Bachelor of Engineering (Honours) - Computational Science and Electrical Engineering
Monash University
07.2026
RSA -
Clear To Work
04-2024
First Aid Certificate -
LivCor
03.2022
VCE -
Billanook College
11.2019
Skills
- Customer Service
- Staff Management
- Analytical Thinking and Problem Solving
- Attention to Detail
- Organisation and time management
- Cleanliness
Timeline
Section Waiter
El Camino Cantina
04.2024 - Current
Department Manager
Clayton II McDonald's
02.2021 - 04.2024
Manager on Duty
IGA Upwey
04.2017 - 03.2020
First Aid Certificate -
LivCor
VCE -
Billanook College
Bachelor of Science and Bachelor of Engineering (Honours) - Computational Science and Electrical Engineering
Monash University
RSA -
Clear To Work
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