Kasia Willis
Rushcutters Bay,Australia
Summary
Experienced multi-site retail manager with strengths in operations management, budget control, and team leadership. Known for coordinating priorities, improving processes, and maintaining compliance across high-volume stores.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Store Manager/ Multi Site Store Manager
BWS
Green Square And Park Sydney
11.2019 - 10.2026
- Oversee day-to-day operations across multiple BWS locations, coordinating people, resources, priorities and operational requirements to maintain strong business performance.
- Managed over 10 sites across permanent and caretaker assignments, enhancing adaptability and rapidly understanding diverse operational environments.
- Coordinated complex rosters and workforce requirements across multiple sites, aligning business needs with team capability and customer demand.
- Led, coached and developed teams and leaders, supporting recruitment, onboarding, training and performance management to enhance team effectiveness.
- Served as key communication link between stores and area/regional leadership, ensuring clear communication of operational updates, priorities, and actions.
- Coordinated cross-store initiatives and operational rollouts, ensuring teams comprehended requirements and effectively executed process changes.
- Manage budgets, expenses, stock and operational resources while maintaining focus on commercial and service outcomes.
- Analyse operational and performance data to identify improvement opportunities, monitor results and support informed business decisions.
Multi Site Assistant Store Manager
BWS
Kurri Kurri and Aberglasslyn
09.2018 - 11.2019
- Managed daily multi-site operations, ensuring effective staffing, accurate inventory, compliance adherence, and high customer service standards.
- Coordinated staff scheduling and operational coverage to align with Store Manager priorities and achieve business objectives.
- Oversaw budgeting, expense management, and promotional execution to uphold operational standards and align with business goals.
- Analysed sales and operational information to identify trends, opportunities and areas for improvement.
- Supported recruitment, training, mentoring and performance conversations to build team capability.
Sales Assistant
BWS
Aberglasslyn
12.2015 - 09.2018
- Delivered exceptional customer service and sales support in high-volume retail environment, driving increased customer satisfaction.
- Maintained accurate transactions, stock levels, and merchandising standards, supporting operational efficiency.
- Worked with team members and management to achieve business and service targets, promoting a positive work environment.
- Participated in team meetings and training while maintaining safety and compliance standards.
Education
Certificate III - Business Administration
Endeavour Industries
02-2012
Skills
- Operations management
- Multi-site oversight
- Project management
- Budget management
- Operational compliance
- Process improvement
- Stakeholder engagement
- Team leadership
- Team development
- Training development
- Recruitment management
- Issue resolution
- Adaptability to change
- Operations oversight
Certification
- NSW RSA
- NSW Ride-on Forklift License
- NSW Liquor Licensee
Timeline
Store Manager/ Multi Site Store Manager
BWS
11.2019 - 10.2026
Multi Site Assistant Store Manager
BWS
09.2018 - 11.2019
Sales Assistant
BWS
12.2015 - 09.2018
Certificate III - Business Administration
Endeavour Industries