Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Timeline
Generic

SHOHAG SAHA

Hurstville,NSW

Summary

Experienced and results-oriented Store Manager with five years of managerial experience in hospitality environments. I am a motivated professional with strengths in supervising employees and promoting optimal customer service. Strongly committed to creating an environment that is conducive to achieving increased sales and customer satisfaction. Bringing forth several years of industry experience and expertise in managing staff and café functions. I am very passionate about the food service industry and eager to bring my years of experience and growth to another flourishing establishment. I have strong leadership skills, with the ability to increase sales and develop strategies to retain customers.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Multi Site Store Manager

Sunday Roast Pty Ltd.
Sydney
03.2021 - Current
  • Maintained responsibility for conducting daily store operations, encompassing tasks such as opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.

Store Team Leader

Compass Group Australia
Sydney
10.2019 - 01.2021
  • Managed day-to-day cafe operations.
  • Monitored inventory levels, identified discrepancies, and implemented corrective action when necessary.
  • Directed daily operations and supervised a team of 8 associates in a retail store environment.
  • Provided customer service by resolving customer inquiries and complaints in a professional manner.

Assistant Cafe Manager

ActivateUTS
Sydney
03.2016 - 04.2019
  • Offered exceptional aid to GM while accomplishing diverse responsibilities.
  • Assisted with managing daily cafe operations, including supervising staff and monitoring customer service.
  • Maintained accurate records of sales and inventory levels.
  • Created weekly schedules for cafe staff based on business needs.
  • Tracked budget expenses to ensure adherence to financial goals.
  • Procured required items from suppliers when needed.

Shift Supervisor

Pita Pit Pty Ltd
Sydney
03.2015 - 05.2016
  • Implemented measures to uphold food safety guidelines, product preparation standards, and inventory control.
  • Maintained accurate records of daily transactions and deposits.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Created work schedules for staff while adhering to labour laws and budget constraints.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.

Restaurant Store Manager

KFC (Hurstville Mall)
Sydney
05.2011 - 03.2015
  • Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction.

B2B Sales Representative

Origin Energy Ltd
Sydney
03.2011 - 08.2013
  • Led sales department with a can-do attitude and high quarterly sales.

Education

Graduate Diploma in Management -

Gateway Business College
Sydney
09.2020

Bachelor in Business -

Group College Australia
Sydney
02.2019

Skills

  • Multitasking and Organization
  • Recruitment and hiring
  • Decision Making
  • Computer Skills
  • Ability to Work Under Pressure
  • Customer Service
  • Strategic Thinking
  • Payroll & Scheduling
  • Leadership
  • Revenue Generation
  • Operations Management

Hobbies and Interests

  • Play Cricket for a local club
  • Cooking Asian cuisine
  • Food Photography

Certification

  • Occupational Safety and Health, Food Safety: Certified

Timeline

Multi Site Store Manager

Sunday Roast Pty Ltd.
03.2021 - Current

Store Team Leader

Compass Group Australia
10.2019 - 01.2021

Assistant Cafe Manager

ActivateUTS
03.2016 - 04.2019

Shift Supervisor

Pita Pit Pty Ltd
03.2015 - 05.2016

Restaurant Store Manager

KFC (Hurstville Mall)
05.2011 - 03.2015

B2B Sales Representative

Origin Energy Ltd
03.2011 - 08.2013

Graduate Diploma in Management -

Gateway Business College

Bachelor in Business -

Group College Australia

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SHOHAG SAHA