Kastro C.M Deng Kuoirot
Melbourne Airport,VIC
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate of social, political and economic progressions and committed to providing modern approach to contemporary problems.
Overview
7
7
years of professional experience
Work History
Emergency Response Team (ERT) Section Leader.
Serco ASPAC
06.2022 - 09.2023
- Managing ERT Section, Responding to critical incidences, conducting operation rehearsal, Report writing and ERT rostering.
- Developed comprehensive contingency plans to address various types of emergencies, ensuring prompt action in critical situations.
- Managed approximately 15-50 ERT members.
Detainee Service Officer (DSO)
Serco ASPAC
05.2021 - 06.2022
- Case Management and Welfare of up to 50 detained individuals, Reception and security services, training and mentoring and assisting the Operations Manager with facility operations. Consistently over-perform the required 75% KPI target fortnightly.
Sales Consultant and Customer Service Representative
ANZ
06.2017 - 11.2019
- Frontline customer service, responsible for all tellers, cash management, secretarial roles, making sales and helping the manager regulate the branch compliance procedures
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 68% of issues.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Team Leader, Sales and Quality Assurance
Veolia Resource Recovery
02.2017 - 01.2019
- Manager ground crew, liaising with clients regarding staffing, sales and quality control.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics. The generated output almost doubled from 9 tones of compose per a week to 7 tones..
Education
Bachelor of Arts - Economics
Murdoch University
Perth, WA02.2014
Bachelor of Arts - Public Policy And Management
Murdoch University
Perth, WA02.2014
Bachelor of Arts - Minor in Politics And International Studies
Murdoch University
Perth, WA02.2014
Skills
- Reporting and Documentation
- Project Management
- Critical Thinking
- Excellent Communication
- Conflict Resolution
- Decision Making
- Teamwork and Collaboration
- Proficient with Computers
- Organizational Skills
Languages
Swahili
Limited Working
Timeline
Emergency Response Team (ERT) Section Leader.
Serco ASPAC
06.2022 - 09.2023
Detainee Service Officer (DSO)
Serco ASPAC
05.2021 - 06.2022
Sales Consultant and Customer Service Representative
ANZ
06.2017 - 11.2019
Team Leader, Sales and Quality Assurance
Veolia Resource Recovery
02.2017 - 01.2019
Bachelor of Arts - Economics
Murdoch University
Bachelor of Arts - Public Policy And Management
Murdoch University
Bachelor of Arts - Minor in Politics And International Studies
Murdoch University
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