Katarina May
Mudgeeraba,QLD
Summary
Driving positive changes and improvements within the organisation, aligned with our high-performance principles. Systematic Administration Officer with almost 20 years of hands-on experience working in structured environments to coordinate smooth administrative operations. Delivers high-level business support and subject matter expertise to executive management staff. Collaboratively works to support daily requirements.
Overview
19
19
years of professional experience
Work History
Fleet Administration Officer, Verification of Competency
City of Gold Coast Council
Gold Coast , Australia
2023.01 - Current
- Scheduling of VOC (Verification of Competency) appointments for six Fleet Education and Assessment Officers, managing calendars, liaising with candidates and line leaders, managing SharePoint booking system, data entry of assessment results, monthly compliance report, identifying training requirements, writing VOC Admin processes, managing Fleet On-Call roster, updating SharePoint, maintaining Fleet Document Management, providing ad hoc assistance to Supervisor and Executive Team
Acting Supervisor, Fleet Verification of Competency
City of Gold Coast Council
Gold Coast , Australia
2023.04 - 2023.06
- Worked in recruitment process, shortlisting, organizing interviews, reference checking, onboarding process, variation requests in People Portal, timesheet approval, allocating E-Learning, requisitioning/purchase orders, Workplace Health and Safety Audit, conflict management, delivery of performance report
Fleet Customer Service Officer
City of Gold Coast Council
Gold Coast , Australia
2022.11 - 2023.01
- First point of contact at Carrara Council Depot, interacting with stakeholders, handling fuel card enquiries, maintenance of databases and spreadsheets, assisting Future Fleet project, assisting VOC team with admin duties
Customer Contact Consultant, Customer Experience and Communication
City of Gold Coast Council
Gold Coast , Australia
2015.10 - 2022.11
- Providing customer service, resolving enquiries/issues, mentoring and buddying new staff, subject matter expert in various areas, exceeding CoGC Values and Competencies, excellence in Pathway
Library Assistant, Youth Team Programs
City of Gold Coast Council
Gold Coast , Australia
2011.11 - 2015.10
- Providing administrative support, assisting in IT training sessions, leading and facilitating Youth Programs
Customer Contact Consultant, Customer Contact Branch
City of Gold Coast Council
Gold Coast , Australia
2010.05 - 2011.11
- Working in high volume Council call centre, handling customer calls during centralization of Council services, recognized for excellent customer service skills
Customer Service Officer/Team Leader Second in Charge
BUSY At Work
Southport , Australia
2005.01 - 2008.02
- Data entry, administration and assessment of incentive schemes, liaising with stakeholders, promoted to Corporate team, managed accounts of Coles/Myer Group and Sci-Fleet, promoted to Second in Charge leading team of 21 staff
Education
Bachelor of Social Science - Human Relations/Communication & Couseling/Mediatio
Southern Cross University
Lismore, NSW2003-08
Bachelor of Science - Psychology
Macquarie University
North Ryde, NSWSkills
- MS 365 - SharePoint
- Teams
- Outlook
- Forms
- OneDrive
- PowerPoint
- BI Reporting
- Chris21
- HR21
- People Plus
- People Portal
- HANDS
- Director
- Pathway
- Grange/Grange Water
- ArcGIS
- SAP
- Calendar Management
- Database Administration
- Document Control
- Administrative Support
- Reporting Proficiency
- Workflow Planning
- File Maintenance
- File Management
- Report Generation
- Schedule Maintenance
- Relationship Building
- Schedule Management
- Reporting Skills
- Regulatory Compliance
- Meeting Support
- Customer Relations
Education Experience
- Southern Cross University, Lismore, NSW, Human Relations & Communication, Counselling & Mediation, 2000-2003
- Lifeline Gold Coast, Telephone Counselling, 2002
Volunteer Experience
Lifeline Gold Coast, Telephone Counselling, 2002-2003
References
Available upon request
Affiliations
- AWLQ Volunteer and Foster
References
References available upon request.
Timeline
Acting Supervisor, Fleet Verification of Competency
City of Gold Coast Council
2023.04 - 2023.06
Fleet Administration Officer, Verification of Competency
City of Gold Coast Council
2023.01 - Current
Fleet Customer Service Officer
City of Gold Coast Council
2022.11 - 2023.01
Customer Contact Consultant, Customer Experience and Communication
City of Gold Coast Council
2015.10 - 2022.11
Library Assistant, Youth Team Programs
City of Gold Coast Council
2011.11 - 2015.10
Customer Contact Consultant, Customer Contact Branch
City of Gold Coast Council
2010.05 - 2011.11
Customer Service Officer/Team Leader Second in Charge
BUSY At Work
2005.01 - 2008.02
Bachelor of Social Science - Human Relations/Communication & Couseling/Mediatio
Southern Cross University
Bachelor of Science - Psychology
Macquarie University
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