Kate Coutts

I have a strong background as a Senior property manager with over twenty years' experience in the real estate industry.

In my current role I have been in a “floating” role managing various staff position during leave of absence, illness and employment changes, having to be easily adaptable, problem solve and maintain stakeholder relationships across a diverse and face paced environment.

I have worked on various portfolios, managing between 190 - 250 properties at any one time having to liaise with numerous stakeholders and provide high customer satisfaction.

I have a proven track record of developing new business and motivating other team members to consistently exceed targets, along with my strong experience in assisting team members to find resolutions when dealing with difficult issues.

My understanding of the complex needs and expectations of a diverse range of clients means that I deliver quality results and services aligned with business objectives and targets.

I am a genuinely motivated individual, operating in a timely and professional manner. I have enjoyed my growth in the real estate industry and am now seeking a new professional challenge.

I consider my key strengths to be:

- over twenty years' experience in delivering both face to face and phone-based customer services. - Strong stakeholder management skills: internal and cross-organisational relationships through continuous engagement, support and advocacy.

- Strong business development capabilities, ranging from corporate facilities, large residences, through to basic townhouses and apartments.

- Expert report writing skills and provision of in-depth feedback for clients on properties including information on repairs, risks and recommendations for future development and improvement.

- Knowledge to develop a wide range of real estate marketing campaigns.

- Well-developed computer literacy and soft skills.

- Robust knowledge of legislative requirements relevant to Victorian real estate, including Residential Tenancies Act 1997 and Environmental Protection Authority.

- Strong understanding of localised real estate management rules and requirements, including council procedures.

- Ability to understand, support and improve business policies and processes.

- Ability to navigate VCAT processes and conflict resolution between parties (landlord /tenant), external dealings and resolution with larger external bodies such as owners' corporations and having sound knowledge of the policies within those entities including the Owners Corporation Act 2006.

- Being a valued team member able to assist others in with complaint handling such as written responses to disputes through VCAT and local council authorities.

- Contributing to a positive work environment with enthusiasm and dedication, always approaching co-workers and managers respectfully and professionally.

- Understanding confidentiality and subject sensitivity within the workplace.

• Full Real Estate License Certificate
• Agents Representative Certificate
• Drivers licence
• Working with Children Check

• Completion of various training programs including conflict management, presentation at VCAT.
• Completion of Full Agents License Course and Certificate allowing the ability to run my own estate agency.
• Driving over 120% increase of rental portfolio over 3 years.
• Closing major takeovers of properties including one takeover of 15 properties in a single transaction.
• Consistent achievements in securing new business for the company leading to my promotion from Portfolio Manager to New Business consultant.

• I have the ability to navigate and resolve complex issues between clients, tenants and council authorities whilst maintaining professional relationships.
• My approach to work is flexible and I enjoy taking on extra responsibilities to assist others and continue to develop professionally.
• I always look to find new ways to improve business practices and grow my portfolio.
• I am a quick learner who effectively manages multiple tasks and deadlines simultaneously.