Katelyn Bertram

• Managed daily bakery operations, ensuring product quality and freshness.
• Trained team members on food safety standards and bakery procedures.
• Streamlined inventory management processes for baked goods.
• Implemented visual merchandising techniques to enhance product displays.
• Provided exceptional customer service, addressing inquiries and concerns effectively.
• Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
• Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
• Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
• Fostered a positive work environment through regular and open communication, resulting in higher employee morale and overall job satisfaction.
• Helped out other departments including online (click and collect), dairy fill and customer service.

- Packaging, slicing and decorating baked goods to be sold

- Assisting customers in all bakery enquiries, recommending the best products and taking orders

- Working within a team setting, as well as managing the team when the department manager is absent

- Following established food production timelines

- Maintaining the bakery area's cleanliness and hygienic conditions including all end of day cleaning jobs

- Creating a warm and happy client experience and recognising and remembering regular customer's orders and their favourite products