Summary
Overview
Work History
Education
Skills
References
Timeline
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Katelyn McMahon

Morayfield,QLD

Summary

Dynamic Team Leader at Platinum Support with a proven track record in task management and conflict resolution. Expert in developing individualised care plans and fostering strong client relationships. Successfully enhanced team productivity through strategic delegation and employee coaching, ensuring compliance with safety regulations and promoting a collaborative work environment.

Overview

6
6
years of professional experience

Work History

Team Leader

Platinum Support
Morayfield, QLD
03.2023 - Current

Managing Tasks

  • Ensured compliance with all safety regulations in the workplace.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Implemented strategic plans to enhance team performance and productivity.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Held monthly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Delegated daily tasks to team members to optimise group productivity.
  • Employee rostering using Shiftcare software
  • Liaising with Allied Health, General practitioner, Specialists
  • Assisted in developing individualised care plans.
  • Reported any changes in health or behaviour to appropriate stakeholder
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Prepared meals according to prescribed diets and nutrition plans.
  • Consulted with client care team to continually update care plans.
  • Coordinated transportation services for medical appointments.
  • Facilitating the onboarding of new participants requires equipping the care team to meet their unique health needs, providing comprehensive training for any high level of support, and ensuring a clear understanding of routine and medication management to guarantee a smooth transition into the home environment.

Supported Health Care Assistance:

  • Administered medications orally or topically as prescribed by physician.
  • Provided comfort measures such as back rubs and positioning of bedridden patients.
  • Checked vital signs regularly including temperature, pulse rate, respiration rate, blood pressure.
  • Helped feed residents who are unable to feed themselves due to disability or illness.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Transported patients to different locations within the facility or to appointments outside the facility.
  • Utilised strong organisational skills while managing multiple tasks simultaneously.
  • Encouraged independence by assisting with mobility issues and providing instruction on safety precautions.
  • Managing higher levels of health needs such as Complex Bowel Care, Enteral Feeding and Managment, Sever Dysphagia Managment, Urinary Catheter Managment and Subcutaneous Injections.

Community Support Worker

CFN Association
Morayfield, QLD
03.2022 - 03.2023
  • Developed individualised plans for clients and monitored progress towards goals.
  • Assisted clients in developing life skills and independent living abilities.
  • Developed positive relationships with clients while maintaining professional boundaries.
  • Facilitated recreational activities that encouraged socialisation and skill development.
  • Maintained accurate records of client progress, services provided, and any issues encountered.

Aged Care Worker

Sundale
Kilcoy, QLD
03.2019 - 03.2022
  • Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Recorded client status progress and challenges in logbooks and reports.
  • Reported any changes in health or behaviour to nursing staff members promptly.
  • Assisted clients with maintaining good personal hygiene.
  • Followed safe lifting and transferring techniques to transport residents.
  • Ensured a safe environment by monitoring equipment use and checking fire safety systems regularly.
  • Helped with light housekeeping tasks such as laundry, vacuuming, dusting and cleaning bathrooms.
  • Maintained records of client care plans and progress notes.
  • Monitored health and well-being of clients and reported significant health changes.
  • Provided recreational activities such as games, reading materials, music and outdoor walks.
  • Helped clients get in and out of beds and wheelchairs.

Education

CERT IV - Ageing Support

ARC
Rockhampton, QLD
07-2017

CERT III - Retail

Drakes Supermarket
Emu Park, QLD
04-2015

St Ursulas
Yeppoon, QLD

Skills

  • Task management
  • Staff delegation
  • Conflict resolution
  • Employee coaching
  • Care plan development
  • Health monitoring
  • Client relationship management

References

  • Karen Strickland, Support Worker at Platinum Support , 0487202795
  • Theresa Silvester, Operational Service Manager at Capricorn Hospital , 0419708107

Timeline

Team Leader

Platinum Support
03.2023 - Current

Community Support Worker

CFN Association
03.2022 - 03.2023

Aged Care Worker

Sundale
03.2019 - 03.2022

CERT IV - Ageing Support

ARC

CERT III - Retail

Drakes Supermarket

St Ursulas
Katelyn McMahon