Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic

Katelyn Miller

Thornton,NSW

Summary

Service-focused, bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Motivated professional capable of building productive relationships and winning customer loyalty/satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Service

KFC
Thornton, NSW
03.2019 - Current
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Christmas Casual

City Beach
Maitland, State
11.2018 - 02.2019
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Education

Year 11 - undefined

Maitland Grossmann High School
East Maitland, NSW
2019

Skills

  • Good listening skills
  • Money handling abilities
  • Quick learner
  • Stocking and replenishing
  • Efficient problem solving
  • Liaise with customers
  • Works Well in a team but can work independently/unsupervised
  • Works well under pressure

Volunteering

  • The Salvation Army Red Shield Appeal - volunteer collector
  • SES Cadet Program
  • Adopt a Resident Program


Timeline

Customer Service

KFC
03.2019 - Current

Christmas Casual

City Beach
11.2018 - 02.2019

Year 11 - undefined

Maitland Grossmann High School

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Katelyn Miller