Katelyn Moss
Buccan,Qld
Summary
Young individual that thrives in a fast paced environment. Excellent customer service skills and experienced in emotionally heightened and confrontational situations. Positive member of a team that shrives for efficient and effective workplace productivity. Confident and experienced in the handling of animals all sizes and temperaments. Fast learner that adapts in all environments, situations and tasks. Has a willingness to learn new skills and will take all opportunities to improve their current skill set.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Animal Management Officer Trainee
Logan City Council - Animal Management Centre
03.2022 - Current
- Streamlined internal processes for better communication between departments, enhancing overall operational efficiency.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Contributed to efficient facility operations by cleaning and maintaining animal enclosures and habitats.
- Collaborated with team members to develop engaging enrichment activities, stimulating positive behaviors in animals.
Education
Certificate III - Animal Care Services
Skills Generation
Maroochydore, QLD03.2024
High School Diploma -
Emmaus College
Jimboomba, QLD12.2021
Certificate II - Agriculture
The University of Queensland
Gatton, QLD11.2021
Skills
- Conflict Resolution
- Customer Service Skills
- Problem-Solving Abilities
- Record Keeping and Reporting
- Fast Willing learner
- Punctual
- Reliable
Certification
- Safe Dog Handling & Apprehension Training - 2022
- Bite Stick and Bite Prevention Training - 2023
References
Joshua Pemberton (Acting Animal Services Team Leader)
0434 735 580
JoshuaPemberton@logan.qld.gov.au
Kate Nielsen (Animal Assessment and Rehoming Supervisor)
0466 490 465
KatieNielsen@logan.qld.gov.au
Timeline
Animal Management Officer Trainee
Logan City Council - Animal Management Centre
03.2022 - Current
Certificate III - Animal Care Services
Skills Generation
High School Diploma -
Emmaus College
Certificate II - Agriculture
The University of Queensland
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