Katelyn Rakete
Gold Coast,Australia
Summary
Senior Housing Officer with extensive experience in housing assessment, case management, and administration at the Department of Housing. Demonstrated success in coordinating referrals and engaging stakeholders to connect vulnerable customers with essential support services. Skilled in navigating complex applications while building strong customer relationships to achieve sustainable housing outcomes.
Overview
8
8
years of professional experience
Work History
Senior housing Officer
Department of Housing
01.2024 - Current
- Conducted customer interviews to inform pathway planning and support services.
- Assessed housing applications for eligibility and compliance.
- Provided guidance on housing options, bond loans, and rental grants.
- Facilitated customer referrals to relevant organizations and departmental teams.
- Liaised with supporting organizations to enhance service delivery.
- Assisted clients in accessing housing resources and understanding eligibility criteria.
- Conducted property inspections to assess maintenance needs and tenant conditions.
- Assisted customers in navigating housing application processes to ensure successful outcomes.
Office All-Rounder
DDC Telecommunications
01.2021 - Current
- Assisting management team
- Call quality training - Inbound & outbound.
- Administration / Data entry
Acting Senior Housing Officer
Department of Housing
10.2025 - 06.2025
- Company Overview: Website goes here
- Supporting customers experiencing homelessness and supported by Department of Housing in temporary accommodation to find housing outcomes
- Engaging with Stakeholders and processing referrals for vulnerable customers
- Processing Social housing Applications and completing Second Officer Checks
- Exploring housing solutions with customers and identifying barriers preventing customers from obtaining or sustaining tenancies and linking with supporting agencies
- Triaging customers upon first contact with the Housing Service Centre and supporting housing officers to assist customers
- Website goes here
Personal Care Assistant / Assistant in Nursing
01.2018 - 01.2021
- Community Care
- Residential Aged Care Facilities
- NDIS Support Worker
Education
Undergraduate Certificate - Nursing
Southern Cross University
Business Certificate III -
Queensland Tafe
Health Services Certificate III -
Queensland Tafe
Queensland Certificate of Education -
Coombabah State School
Skills
- Housing assessment and case management
- Referral coordination
- Policy compliance
- Application processing
- Customer relationship management
- Stakeholder engagement
- Problem solving
- Time management
- Maintenance coordination
- Homelessness prevention
- Administrative support
References
Available upon request
Timeline
Acting Senior Housing Officer
Department of Housing
10.2025 - 06.2025
Senior housing Officer
Department of Housing
01.2024 - Current
Office All-Rounder
DDC Telecommunications
01.2021 - Current
Personal Care Assistant / Assistant in Nursing
01.2018 - 01.2021
Undergraduate Certificate - Nursing
Southern Cross University
Business Certificate III -
Queensland Tafe
Health Services Certificate III -
Queensland Tafe
Queensland Certificate of Education -
Coombabah State School
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