Katelyn Winnel
Leeton,NSW
Summary
Dynamic and dedicated waitress trainee with a proven track record at Hotel Leeton, excelling in customer service and conflict resolution. Skilled in point of sale operation and employee training, I effectively enhanced service quality and customer satisfaction, contributing to a positive dining experience during peak hours.
Overview
4
4
years of professional experience
Work History
Waitress Trainee
Hotel Leeton
Leeton, NSW
10.2024 - Current
- Provided excellent customer service during meal times.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
Waitress Trainee
Stir Espresso
Leeton, NSW
02.2021 - 10.2024
- Assisted in training new employees on proper procedures for taking orders, preparing drinks and foods, cleaning tables.
- Rotated stock items and ingredients to maintain freshness.
- Adhered to company food, safety, quality and sanitation policies.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Handled customer complaints and feedback, implementing changes to improve service.
- Scrubbed and polished counters to remove debris and food.
Education
High School Diploma -
St Francis De Sales Regional College
Leeton, NSW11-2024
Skills
- Customer service
- Point of sale operation
- Cash Management
- Order processing
- Effective communication
- Employee training
- Time management
- Conflict resolution
- Stress tolerance
- Telephone etiquette
Timeline
Waitress Trainee
Hotel Leeton
10.2024 - Current
Waitress Trainee
Stir Espresso
02.2021 - 10.2024
High School Diploma -
St Francis De Sales Regional College
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