Katherine Gray
Summary
Hardworking, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adept at quickly learning new technologies and processes for driving success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Skin Specialist
Mecca
10.2022 - Current
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Pharmacy Assistant
Priceline Pharmacy
07.2022 - 01.2023
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
Customer Service Representative
Interflora Australia
02.2020 - 09.2022
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Bachelor of Science - Psychology
University of Melbourne
Parkville, VIC12.2023
High School Diploma -
Methodist Ladies College
Kew, VIC11.2018
Skills
- Problem Solving
- Critical Thinking
- Time Management
- Active Listening
- Organizational Skills
- Data Analysis
- Empathy Display
- Decision Making
- Team Collaboration
Accomplishments
o Graduated from Bachelor of Science Majoring in Psychology from the University of Melbourne in 2023
o Proficient in 'R' programming
o Represented University of Melbourne at AASCAF Dance Competitions 2022 and 2023
o Ovarian Cancer teal ribbon Giving Day volunteer 2021 and 2022
o House Drama Captain and Home Group Captain at Methodist Ladies College.
o Participated in the Ethics Olympiad representing Methodist Ladies College.
Certification
o Certificate in Makeup Artistry - Academy of Makeup
Languages
Chinese (Mandarin)
Thai
Timeline
Skin Specialist
Mecca
10.2022 - Current
Pharmacy Assistant
Priceline Pharmacy
07.2022 - 01.2023
Customer Service Representative
Interflora Australia
02.2020 - 09.2022
Bachelor of Science - Psychology
University of Melbourne
High School Diploma -
Methodist Ladies College
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