Katherine Guidera
Ceduna,SA
Summary
Eager to embark on a new challenge, driven by a desire for a more fulfilling career path. Seeking an opportunity to apply my diverse skill set and empathetic nature to assist in fostering a supportive learning environment, collaborating with educators and staff to ensure the success and well-being of students and make a meaningful impact to the lives of children in this community.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Agent
Cedrent Enterprise Car Hire
Ceduna, SA
2022.02 - Current
- Oversee daily operations & running of car hire business.
- Provide customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Regularly attend team meetings to discuss updates on industry, services, policies & procedures.
- Ensure all vehicle checks are completed upon departure & return of vehicle.
Owner/Operator
Ceduna Car & Truck Wash
Ceduna, SA
2017.06 - Current
- Managing daily operations of the business; including bookkeeping, sales & marketing, inventory & ordering.
- Maintaining site appearance, engaging with stakeholders, collecting & counting money.
- Implementing new technologies to improve efficiency & customer satisfaction.
- Identifing & rectifying areas of improvement in processes, procedures, and workflow.
Personal Banker
ANZ
Ceduna, SA
2018.09 - 2022.02
- Met with customers to analyze financial needs.
- Educated customers on variety of retail products and digital solutions.
- Conducted account openings and closings for clients.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Followed operational standards, promoting security, risk management and compliance.
Manager
Coral Bay School Bus
Coral Bay, WA
2013.04 - 2017.12
- Ensure school bus is well maintained & serviced.
- Liaise with Public Transport & School Bus Services, parents & drivers.
- Online Reporting, pay bills, wages & superannuation, prepare BAS & PAYG.
- Ensure passenger lists & bus routes are up-to-date.
- Follow behavior management guidelines & code of conduct.
- Drive children to school, 3.5 hour round trip when regular driver unavailable.
Administration Clerk
WA Country Health Service
Coral Bay, WA
2014.04 - 2017.06
- Patient file management including remote record storage (compu-stor).
- Maintained filing systems for records, correspondence, reports and documents.
- Upheld confidentiality of sensitive information.
Office Manager
Coral Bay Ecotours
Coral Bay, WA
2010.09 - 2013.12
- Managed front office operations including greeting visitors, answering questions & generating bookings.
- Took bookings & enquires face-to-face online & over the phone.
- Liaised with tour groups & agents.
- General daily office procedures including maintaining staff files, marketing, job advertisements & applicant selection.
- Supervised staff members, prepared rosters and delegated tasks for up to 15 staff members.
- Food & stock ordering for tours.
Service Consultant
ANZ Bank Streaky Bay
Streaky Bay, SA
2006.11 - 2010.09
- Analysing customer needs in order to offer relevant products Opening deposit accounts, credit cards & insurance.
- Frontline telling, reports & general office duties.
- Money handling & stationery orders.
Carer
Mid-West Health Community Services
Streaky Bay, SA
2005.01 - 2006.06
- Preparing meals, showering, cleaning, social events & shopping.
Education
Certified Practitioner of Nero-Linguistic Programming -
Adelaide NLP
Adelaide, SA2022-11
Establish Customer Relationship & Analyse Need, Develop, Present & Negotiate Client Solution - Banking And Financial Support Services
Deakin Prime University
Online2018-10
Property Education Course - Investments And Securities
Destiny Financial Solutions
Online2015-04
Aboriginal Awareness -
Tafe SA
Port Lincoln, SA2008-01
Certificate III in Wool Clip Preparation - Agriculture
Tafe SA
Wudinna, SA2004-01
Certificate III - Fashion Design
Douglas Mawson Institute of Tafe
Adelaide, SA2003-12
Karcultaby Area School
Minnipa, SA2002-12
Skills
- Excellent time management & organisational skills
- Proficient computer skills, particularly Microsoft Office
- Great numeracy & literacy skills
- Scheduling and Coordination
- Strong Communication
- Business Development
- Conflict Resolution
- Customer service
- Problem solving
- Recordkeeping
- Multitasking
Certification
Class MR (Medium Rigid)
Working With Children
Attributes
- Strong work ethic
- Willingness to learn new things and accept advice
- Ability to work as part of a team or independently
- Enthusiastic
- Trustworthy
- Punctual
- Reliable
- Flexible
References
Karcultabyi - Branch Manager | ANZ Bank
27 Poynton St, Ceduna SA 5690 (08) 7600 9100 | kathryn.piatnicki@anz.com
Dale Rogers - Administration Support Coordinator | WA Country Health Service
PO Box 417, Carnarvon, WA, 6701, (08) 99 410 304, (08) 99 410 315 | dale.rogers@health.wa.gov.au
John Bailye - Owner | Coral Bay School Bus | 0428 556 263
Timeline
Agent
Cedrent Enterprise Car Hire
2022.02 - Current
Personal Banker
ANZ
2018.09 - 2022.02
Owner/Operator
Ceduna Car & Truck Wash
2017.06 - Current
Administration Clerk
WA Country Health Service
2014.04 - 2017.06
Manager
Coral Bay School Bus
2013.04 - 2017.12
Office Manager
Coral Bay Ecotours
2010.09 - 2013.12
Service Consultant
ANZ Bank Streaky Bay
2006.11 - 2010.09
Carer
Mid-West Health Community Services
2005.01 - 2006.06
Certified Practitioner of Nero-Linguistic Programming -
Adelaide NLP
Establish Customer Relationship & Analyse Need, Develop, Present & Negotiate Client Solution - Banking And Financial Support Services
Deakin Prime University
Property Education Course - Investments And Securities
Destiny Financial Solutions
Aboriginal Awareness -
Tafe SA
Certificate III in Wool Clip Preparation - Agriculture
Tafe SA
Certificate III - Fashion Design
Douglas Mawson Institute of Tafe
Karcultaby Area School