Katherine Tang
Melbourne,VIC
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
5
5
years of professional experience
Work History
Retail Sales Assistant
Pandora
12.2022 - 07.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales by offering advice on purchases and promoting additional products.
Receptionist
Fitness First
12.2021 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Casual Team Member
Mr. Panda Tea
01.2019 - 12.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Volunteer
World Grand Slam Champion Series
11.2018 - 12.2018
- Assisted with special events and programs.
- Provided oral translations and interpretations for athletes, successfully maintaining pace with the competition.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
Bachelor of Commerce - Finance And Marketing
University of Melbourne
Parkville, VIC11.2024
Skills
- Multiple languages fluency: Mandarin and English
- POS System Operations
- Sales Expertise
- Product and Service Sales
- Credit Card Applications
- Providing Feedback
Timeline
Retail Sales Assistant
Pandora
12.2022 - 07.2023
Receptionist
Fitness First
12.2021 - 12.2022
Casual Team Member
Mr. Panda Tea
01.2019 - 12.2019
Volunteer
World Grand Slam Champion Series
11.2018 - 12.2018
Bachelor of Commerce - Finance And Marketing
University of Melbourne
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