Kathleen (Katie) Morgan

Sole paid employee managing the school canteen, including:

• Menu creation adhering to the "Traffic Light" nutrition system.
• Order and manage stock and liaise with school for event meal planning.
• Organise and motivate volunteers, ensuring a positive working environment.
• Count and bank daily takings accurately.

• Caring for our two children.

• Assist Platinum level Financial Advisers in beginning to end process of life insurance applications.
• Liaise between Underwriters and Financial Advisers to receive the necessary medical and financial requirements for assessment of applications.

• Reviewed archived policy documents and monitored peer phone calls providing feedback.
• Handled customer inquiries skillfully and resolved complaints while adhering to privacy policies.
• Assisted in training new staff members.

• Provided nurturing care for children of various ages in a home setting.
• Prepared nutritious meals and organised developmentally appropriate activities.

• Administered client accounts and handled incoming customer inquiries.

• Led a team of 13 staff across five specialist units, reporting to the National Manager.
• Oversaw work progress, ensured target achievement, and managed budget costs.
• Contributed to efficient outsourcing transition while maintaining service quality.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Mastered multiple software systems to easily handle customer inquiries.

• Prepared and served breakfast and lunch meals.

• Assisted with childcare duties including meal preparation and educational activities