Kathryn Livaditis
Adelaide,Australia
Summary
Personable Front Desk Optical Receptionist skilled at facilitating patient appointments. Delivers fantastic service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
23
23
years of professional experience
Work History
Online Fulfilment Optical Dispenser (Admin)
Bupa Optical
Work From Home, South Australia
07.2022 - Current
- Pack our online orders by using Shopify, Sendle, and AU post
- Managing inventory and stock control and assisting with re-stocking
- Regular stock cycle counts
- Maintain a clean and tidy workplace
- Dropping some orders to the post office sometimes
- Answer customers' questions and support the customer service team
- Set up and maintain online customer accounts, including processing orders, returns, and exchanges.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Tracked outgoing orders to provide shipping status to customers.
- Generated monthly reports on inventory levels, sales figures, and other metrics related to fulfillment operations.
- Managed customer accounts including updating contact information and payment details.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Maintained accurate records of all transactions in our database system.
- Managed inventory levels to ensure timely order fulfillment.
- Tracked shipments from vendors and monitored transit times; notified customers when items were delayed due to unforeseen circumstances.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Liaised with warehouse personnel to ensure timely receipt of goods; maintained communication between departments regarding any discrepancies.
- Prepared labels for shipments according to company guidelines; shipped packages using preferred carriers.
- Responded promptly to customer complaints in a professional manner.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained positive working relationship with fellow staff and management.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Identified needs of customers promptly and efficiently.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Maintained records of customer interactions, transactions, comments and complaints.
- Developed positive relationships with customers through friendly interactions.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated and maintained databases with current information.
- Maintained accurate records of parts inventory levels and monitored stock control systems.
- Performed cycle counts for stock control purposes.
- Monitored stock control systems for accuracy and completeness of information.
Optical Dispenser
National Pharmacies Optical
Adelaide , South Australia
10.2010 - 10.2021
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Repaired and adjusted frames to meet customer needs.
- Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
- Read new patient glasses prescriptions with lensometer and noted results for treating physician.
- Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Communicated and coordinated planogram execution with store management.
- Identified and resolved complex problems impacting operations management and business direction.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked project performance data to generate reports and keep management informed of important trends.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Processed financial documents, contracts, expense reports and invoices.
- Checked stock to determine inventory levels and maintain office supply products.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Compiled and produced presentations and reports as directed by leadership team.
- Inventoried and ordered supplies for office.
- Directed customer communication to appropriate department personnel.
- Coordinated appointments, meetings and conferences.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Responded effectively to sensitive inquiries or complaints.
- Composed correspondence, reports and meeting notes.
Pharmacy Assistant
National Pharmacies
Adelaide, South Australia
11.2005 - 02.2010
- Prepared medication labels with item name and quantity.
- Trained new pharmacy staff in procedures and customer service standards.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Updated and submitted documentation for insurance, store and liability purposes.
- Opened incoming supplies and stocked in correct locations.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Verified prescriptions by contacting physicians' offices and receiving approval.
- Restocked shelves and prepared expired drugs for return.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Reviewed order information against computer database.
- Arranged retail products in pharmacy area according to merchandising planograms and end cap placement needs.
- Delivered quality care to customers through close collaboration with pharmacist.
- Helped pharmacy staff prepare medications and fill orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Maintained clean and organized pharmacy shelving and work areas.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Compiled customer demographic, allergy and medical history background.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Offered complementary makeup consultations to individuals to promote key product lines.
- Applied makeup to clientele to cover imperfections and create new looks.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Ordered makeup materials and equipment from suppliers when inventory was running low.
- Handled appointment booking, canceling and rescheduling.
- Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
- Viewed and analyzed skin to recommend individualized treatment.
Receptionist
Dr Bill Tolis
Findon, South Australia
01.2002 - 12.2002
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered many calls per day and directed calls to appropriate individual.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Followed infection control procedures to protect patients and staff in waiting area.
- Gathered, transcribed and typed medical information into charts.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Compiled physical and digital documents, charts and reports.
- Took messages from patients and promptly relayed to appropriate staff.
Education
High School Diploma -
St Michaels College
Henley Beach, South Australia11.2003
Skills
- Reliable and Punctual
- Calendar Management
- Data Entry and Database Software
- Positive Attitude and Energetic
- Records Management
- Microsoft Office
- Scheduling and Calendar Management
- Prioritization and Time Management
- Multitasking and Prioritization
- Customer Complaint Resolution
- Office Equipment Operations
- Visitor and Customer Relations
- Documentation and Reporting
- Meticulous and Organized
- Multi-Line Phone Systems
- Greeting and Seating Clients
- Appointment Scheduling
- Multi-Line Telephone Skills
- Business Operations Understanding
- Professional and Polished Presentation
- Technologically Savvy
- Customer Service-Oriented
- Recordkeeping and Bookkeeping
- Administrative Support
- Inventory Management
- Data Entry
- Courteous and Professional
- Attention to Detail
Timeline
Online Fulfilment Optical Dispenser (Admin)
Bupa Optical
07.2022 - Current
Optical Dispenser
National Pharmacies Optical
10.2010 - 10.2021
Pharmacy Assistant
National Pharmacies
11.2005 - 02.2010
Receptionist
Dr Bill Tolis
01.2002 - 12.2002
High School Diploma -
St Michaels College