Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Russell Heynis

Penrith,NSW

Summary

Highly motivated person practiced in customer relations, sales and inventory control. Demonstrated skills at improving staff capabilities, store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.

Overview

19
19
years of professional experience

Work History

Optical Dispenser

Bigland & Cowley Optometrists
Springwood, NSW
06.2023 - 05.2024
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Cut, edged and fitted lenses into frames. Ensured the final product was of the highest quality before handing to the customer.
  • Managed client frame selection processes and walked through lens options.
  • Instructed customers on how to care for, insert and remove contact lenses.
  • Repaired and adjusted frames to meet customer needs.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Managed daily operations including opening and closing procedures and ensuring store cleanliness.

Retail Manager/Optical Dispenser

Specsavers
PENRITH, New South Wales
07.2019 - 06.2023
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Monitored store inventory levels and assessed cash and operations reports, implementing changes to bolster efficiency.
  • Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.

Optical Dispenser

Specsavers
PENRITH, New South Wales
10.2016 - 06.2019
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.

General Manager

The Gas and Radiator Specialist
ST. MARY'S, NSW
08.2015 - 10.2016
  • Designed sales and service strategies to improve revenue and retention.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Participated in executing timely delivery services to clients and between business.

Optical Dispenser

Specsavers Penrith Nepean
PENRITH, NSW
10.2012 - 08.2015
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Prioritised sanitation, safety and health standards in work areas.

Maintenance/Monitor

St. Mary's Indoor Shooting Centre
ST. MARY'S, NSW
02.2008 - 10.2012
  • Consistently maintained a high level of presentation and cleanliness which adhered to the business standards.
  • Moved around rooms, hallways and grounds regularly to check for issues or individuals needing assistance.
  • Partly handled office duties such as data entry, bookkeeping and client liaising.
  • Maintained a safe and friendly workplace which adhered to Australian Work Health and Safety standards.

Supervisor/Retail Assistant

Target
St. Mary's, NSW
03.2005 - 02.2009
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Coordinated restocks to keep retail displays organized and full for customers.
  • Dealt with customer complaints and rectified product and service issues.
  • Directed and supervised staff performance.

Education

Certificate IV - Fitness

FIA Fitnation
Surry Hills
05.2022

Certificate III - Fitness

FIA Fitnation
Surry Hills
01.2021

Certificate IV - Optical Dispensing

Australian College of Optical Dispensing
Chatswood
05.2018

Bachelor's Degree - Business Management

JMC Academy
Surry Hills, Sydney
02.2012

Certificate III - Enrolled Nursing

TAFE NSW
Sydney
08.2007

High School Certificate -

St. Dominic's College
Kingswood
12.2005

Skills

  • Driven and highly motivated
  • Outstanding communication skills
  • Reliable and punctual
  • Sound judgment
  • Staff training and development
  • Staff supervision and motivation
  • Team-oriented
  • Customer retention
  • Risk management
  • MS Office proficient

Hobbies

Music and playing guitar

Fitness

Martial Arts

Reading

Timeline

Optical Dispenser

Bigland & Cowley Optometrists
06.2023 - 05.2024

Retail Manager/Optical Dispenser

Specsavers
07.2019 - 06.2023

Optical Dispenser

Specsavers
10.2016 - 06.2019

General Manager

The Gas and Radiator Specialist
08.2015 - 10.2016

Optical Dispenser

Specsavers Penrith Nepean
10.2012 - 08.2015

Maintenance/Monitor

St. Mary's Indoor Shooting Centre
02.2008 - 10.2012

Supervisor/Retail Assistant

Target
03.2005 - 02.2009

Certificate IV - Fitness

FIA Fitnation

Certificate III - Fitness

FIA Fitnation

Certificate IV - Optical Dispensing

Australian College of Optical Dispensing

Bachelor's Degree - Business Management

JMC Academy

Certificate III - Enrolled Nursing

TAFE NSW

High School Certificate -

St. Dominic's College
Russell Heynis